Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-05T12:36:39+00:00

    First thank you for your remarks!

    Secondly, I think the above described solutions are not really solutions. As you mentioned the first one ist not ideal and the second one is not possible for me (and probably many others) since I already installed the update 1903 more than 10 days ago. 

    In my opinion Microsoft has to fix this issue as soon as possible (and they are really late).

    Things can't be that I buy a more then 2500$ Computer and can't work with it properly, since I have to use my dedicated graphics for my studies.

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  2. Anonymous
    2019-07-04T18:23:42+00:00

    It appears that the Windows version 1903 (we were previously on 1803) update started rolling out in May and there have been two cumulative updates since then.  I've been working abroad since early May and only just reconnected my laptop to the internet two days ago.  Running Windows Update downloaded the new version and all of the cumulative updates in one go.

    Feasibly, your system may have updated to version 1903 (causing the graphics issues) 12 days ago and installed the two cumulative updates in the time between.

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  3. Anonymous
    2019-07-04T18:05:06+00:00

    Spoke too soon.  I spent a little more time going deeper into the forum and this is apparently a very prevalent and known issue (but not yet acknowledged by Microsoft for some reason).  There are two solutions:

    1. Download latest NVIDIA Experience software and adjust the settings to prefer maximum performance.  This means that any time the GPU is being used, it will spool the fans up all of the way and use maximum power, but at least the system shouldn't crash.  Not ideal.
    2. Rollback to Windows 1803.  This is the easiest as long as you're not more than 10 days past the update (though you'll lose the dark and light theme, for all that's worth).

    I rolled mine back and it's back to working properly.

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