Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-07-04T18:01:46+00:00

    This was exactly what I did and do to reactivate the dedicated GTX GPU. But afterwards I have many disconnects of my monitor from the GTX GPU. Thereby my monitor gets black for 1-2 seconds, and this many many times in succession. This can then only be fixed by 1 till 2 reattachments of the screen and a restart of the Surface Book. After this whole process the Surface Book and the GTX GPU work fine for 1-2hours or till i need again much graphical power...

    I have been hading this issue already since 12 days and before I installed the latest windows updates. So maybe the Update isn't the real problem...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-04T17:24:50+00:00

    An update: Rather than going to the device manager and scanning for hardware changes after the card initially disconnects (resulting in the GPU being designated GPU 2 rather than GPU 1 like it should be), I detached the screen from the base and reattached letting it find the GPU again naturally.  I don't know if it's a fluke, but I've been working all morning (deadlines being deadlines) without a single failure since I did that.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more