Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-04T15:32:43+00:00

    I'm having exactly the same problem. Although I have a Surface Book 2 13'' with GTX 1050. I had about 5 BSOD with "VIDEO_TDR_FAILURE", also some with "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED". 

    I tried many different drivers and monitors. Also installed the drivers and firmware from Microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=56261

    Didn't solve the problem. 

    So I contacted Microsoft Support.

    They know about the problem but don't have a solution yet.... Hope they will fix it soon. By now you can't use your NVIDIA Card anymore :/

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  2. Anonymous
    2019-07-04T01:53:44+00:00

    I should also clarify that I did download and run the Surface Diagnostic Toolkit and the problem persisted.

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  3. Anonymous
    2019-07-04T01:46:40+00:00

    Good morning,

    My Surface Book 2 15" updated to Windows 10 Pro, version 1903, build 18362.207 yesterday.  Ever since, I have had various issues.

    The first major one was having my discrete GTX 1060 randomly disappear while it was under load, resulting in a software crash.  After the crash, I would not be able to find the GTX 1060 in the Device Manager, but it would appear and reconnect after clicking "Scan for Hardware Changes."  Looking in the Event Viewer, I can find an Error stating "The GPU has been disconnected and this application may become unresponsive." with the error code being listed as 10.  I tried updating the driver through the device manager, which stated that I had the most current software.  I rebooted the system and restarted the software.  15 minutes later, it happened again.

    I went to the NVIDIA website and downloaded the most current drivers from them directly (driver date 5/22/2019).  Still had the same problem.  Moving forward, I changed the NVIDIA settings for the CAD program to use the integrated graphics so that I could at least finish my work.

    I then opened up a pre-visualization software that also utilizes the discrete GPU.  I was able to work for a little longer, but ended up getting a BSOD with error code VIDEO_TDR_FAILURE on nvlddmkm.sys.  I still had the CAD software open at the time, so I rebooted and only opened the pre-vis software.  In the Task Manager, the software was supposedly using GPU Engine 0 (integrated), but under the Performance tab the system was showing a lot of strain on GPU 1 (discrete) though no processes were supposedly using it.

    After another 15 minutes I got a BSOD with an error code of DPC_WATCHDOG_VIOLATION.

    Any ideas as to what might be going on?  I have minidumps ready to send off once I figure out where to send them.

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