Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-03T01:22:42+00:00

    return back to 1809,it's the best way to fix it.

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  2. Anonymous
    2019-07-02T20:13:22+00:00

    I'm experiencing the exact same problem. I don't think it's random, though. I think it happens when the computer needs to use the dGPU. I'm running a 13" SB2 i7 512ssd 16gb ram and nvidia 1050. I'm a photographer. Every time I attempt to edit something in Photoshop that requires the use of the dGPU, the disconnect sound chimes and the part of my screen showing the layer pallet turns all white, I've had the Task manager opened and noticed that this generally happens when the dGPU starts to show use- then the screen blanks, the dGPU is gone from the performance tab and what I described above happens.

    I've tried uninstalling and reinstalling the driver (both through windows update and using the nvidia experience hub) but the problem persists. This is a serious issue and needs an immediate fix. I can't roll back to 1809 because that option is not available in the system menu. It says it's been too long. 

    Anyone find a solution yet?

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  3. Anonymous
    2019-07-02T19:52:50+00:00

    Does Anybody knows something about the awaited fix for the problem?

    I have a Suface Book 2, 13 inches, and I have the same issues with Autodesk Inventor,

    I cannot come back to the previous version (more than 10 days to roll back).

    Only working with nvidia GTX 1050 at best performance is possible to avoid GTX 1050 dissappears,

    the problem is the high consumption of power in this configuration, it was not the case before may update (because was not neccesary to use best performance of the GPU).

    it's very frustrating the current situation,

    Does anybody knows something?

    Thanks

    I would not expect a fix any time soon. It is clear by now that Microsoft doesn't care about this issue. I have personally contacted them via various channels (Feedback Hub, Forum, Support, Feedback on Surface Blog Website), highlighting that this is a serious issue that affects many Surface users since endof May. Still, this is not even listed as a known issue. Instead, the Surface Book 2 Update Blog claims the following: 

    We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. 

    • Currently, there are no known issue

    I'm fed up and just ordered a new machine (non-Microsoft). This was the last piece of MS hardware that I bought.

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