Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-10-03T14:14:43+00:00

    Seriously? I haven't been able to use my Adobe software for months now. Photo shop will at least function without the Nvidia, but Premiere won't. BSOD every time I try to use this $$$ GPU. I'm no programmer, but months for a driver issue on a $2800+ machine?

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-10-03T12:20:57+00:00

    From a Microsoft employee: " I am told early next year (March time frame) is when we can expect a [new gpu] driver with the fix to be rolled out to the general public."

    Which exact Microsoft employee made that statement and where?

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  3. Anonymous
    2019-10-03T12:11:15+00:00

    Rediculous, Microsoft seems already abandoned the surfacebook line, there is no surfacebook 3, they gived up this product. I believe this is why issues on our devices is kept unsolved.

    From a Microsoft employee: " I am told early next year (March time frame) is when we can expect a [new gpu] driver with the fix to be rolled out to the general public."

    HOLY MOLY.

    Has anyone in the beta ring gotten the beta driver? I cannot fathom why this is taking them so long. The response above was related to a gpu problem first identified in October 2018. So that would mean 1.5 years to issue a new GPU driver.....

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