Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-09-29T23:16:18+00:00

    You are right now they are fully focused on getting the new crop of dummies to be fooled of buying devices so we are put on the queue as we already paid and there is nothing to be gained from us.

    I also had a lot of issues with bugs, odd behavior, broken feature:

    1. Edge - abandoned and almost non relevant to developers - not compatible with websites which forces even the loyal MS users to go for Chrome and other.
    2. Skype - buggiest app I have ever used. With every update something new gets broken and often just closes in the middle of a chat or call.
    3. People - closes randomly and my contacts get unlinked every now and then.
    4. People on taskbar - complete waste of a good idea that got abandoned. Links still won't open through the skype there.
    5. Your phone - works occasionally and is very slow. Absolutely NOT a reliant way to check and send text messages. Unless my phone is with me I will miss a ton of texts.
    6. Maps - used to be very useful when I had Windows Mobile so I can sync my maps, routes, searches etc but now.... useless. Unless there is a mobile app that links to that I don't know who would bother using it. The offline maps download forever /can't download a continent/ and get corrupted - need redownloading, especially after BSOD.
    7. OneDrive - Bookmarks & credentials sometimes wont sync on refreshed Windows. I had to request support for this issue 2 times.
    8. Calendar - Wont let you forward an appointment or event to another person..?!?!?!
    9. Groove - obsolete app that has no meaning of existing BUT is the default music player?!?!? If removed Windows has to rely on Windows Media Player.....jeeeze.

    These are just some of the few I am got used to and it seems like MS is not be bothered to fix or improve. I am not even discussing the occasional bugs that come and go with every update and patch. Also there is the half effort to minimize the damage to Windows Mobile users with the MS apps for Android and iOS....

    Sorry for the rant but this is getting too much for me.

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  2. Anonymous
    2019-09-29T16:47:35+00:00

    Its been 3 months since the issue got officially recognized by MS so don't bother asking them anything. They don't care for us the users. I even went to one of their stores and the only solution was to rollback to an year old OS version?!?!?!? OR - recognize I can't use the GPU I paid for.....

    Complete disgrace for a company of that caliber - just an army of amateurs not being able to make their own OS work with their own devices.

    Just get used to the idea that you just like me and many other bought a very expensive tablets that are not doing what they are supposed to be - or in other words we got robbed....

    Year after year they try to upset and alienate as many users as they can and pretend like this is natural. Windows Mobile 10, Groove, Xbox One.... I am sure the list will continue here

    As a long time /decades/ Apple opponent this is the first time I am actually seriously considering of switching to their platform. The only thing keeping me in the MS camp is my occasional gaming habits.

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