Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-09-28T17:12:57+00:00

    Can we please get a status update?  It has been months with no status update. 

    I understand that software issues can be complex.  What we want is information so we know Microsoft cares and that they don't take these issues lightly.  We want to know that resources are applied to support our purchases rather than being diverted to future products.  We want to know that MS uses its own products and loves them.  This information helps us decide what company will get our future purchases.  Providing regular updates costs very little time or money.  When we don't see updates we must conclude that few resources are being applied to the issue, hence the lack of news.  If that is true, then don't update us (we already know).  It it is false, then why the radio silence?

    As a software developer the 1903 changes are important to me.  I'm stuck without them.

    -Zarf

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-09-27T11:34:02+00:00

    Doesn't leave much hope does it for those who invested in the product buying a new one.

    My Surface Book days will be behind me.

    I've put in a request for alternative hardware going forward.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-09-27T10:03:24+00:00

    Was this answer helpful?

    0 comments