Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-09-14T18:24:10+00:00

    Try silvers.blake at gmail.com

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  2. Anonymous
    2021-09-14T14:50:36+00:00

    Tried the email but bounced. I guess I am getting something wrong when I work it out.

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  3. Anonymous
    2021-09-14T03:14:22+00:00

    People who had a unit actually burn up should probably seek restutution individually. People who haven't had something that extreme, should probably join the class action suit.

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  4. Anonymous
    2021-09-14T02:14:26+00:00

    If you scroll thru this thread (it's long) I think you'll find some toasted Surface Pros. Mine does not qualify.

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  5. Anonymous
    2021-09-14T02:06:48+00:00

    I spoke to a lawyer who said we have a case. We will need about 100-200 people who have had this issue. We will need to find out how many units they sold and see if they have already had an incident where the unit caught on fire. I don't know as of right now how to do it, but the lawyer said he will look into someone who might take the case. We will need about a million in damages which is like what, 200 people would be 5,000 for each grievance. If we find a settled case where one of the units caught on fire, it will be a slamdunk. We are trying to look up on LexisNexis of a case that involved the model number of a Surface Pro 4.

    If any of you know of a case like this, email me at: blakesilverszerothreefourzero(numbers not spelled out) @ g mail . c o m. Furthermore, please contact me at that email address to let me know you're interested. We will also need to find others who will signup for this.

    I'll keep y'all updated. I'm sure they will shut down this thread once they see what we are doing.

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