Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-02-19T00:18:24+00:00

    I also have same issue and microsoft is ridiculous dealing with this issue and telling me spend $746 and get another refurbished ****.

    They should take responsibility and take safety issue seriously.

    "Thank you for your recent contact in Microsoft Surface Customer Support.

    We received information regarding an expanded battery issue you were having with a Surface Pro 4. We take these claims very seriously and want to make sure we can get this resolved for you.

    My name is Lynette and I am reaching out to you from the Microsoft Surface Support regarding the issue you reported. Thank you for sending in the requested video of the damage to the Surface device. We were able to confirm that this is indeed an expanded battery issue on the Surface.

    In line with this, we have reviewed your case and validated the serial number which shows that the device that you have is already beyond 3 years from the date of purchase. With that being said, the best option that we can provide you is the Out Of Warranty replacement for your Surface Pro 4 for a cost of 716.10 AUD.

    Please let us know if you'd like to take this option.

    Should you have concerns or need further assistance, feel free to reply to this email and I would be happy to help.

    Thank you for choosing Microsoft Surface. Have a great day!"

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  2. Anonymous
    2021-01-31T03:43:53+00:00

    Forget about them mate. 

    👍

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  3. Anonymous
    2021-01-31T03:30:45+00:00

    Thanks for the speedy reply. I'll certainly look at this, as I'm getting nowhere taking to Microsoft.

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  4. Anonymous
    2021-01-31T02:57:50+00:00

    Hi mate, I'm in Melbourne and there a few places in the cbd. I did it with city phones (I think it was called). 

    There are a few places where you just post your SP and they send it back to you. 

    Mine is still going strong for now and heavy use. But now I try to avoid over charging our use it for extensive periods with external monitors unless I have to. 

    All the best. 

    J

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  5. Anonymous
    2021-01-31T02:45:20+00:00

    Exactly the same here . 

    Swollen battery is a fire hazard (that's when the battery stops storing energy and starts conducing it, generating extreme heat and eventually exploding /catching fire (remember how some Samsung devices were banned on planes even if they were off?)

    So, two options.

    1. stop using it and buy a 2 in 1 devices like Dell, Lenovo or hp. Basically move on. 
    2. take it to a place were they can replace the battery. Its not cheap, but way cheaper than buying a new computer. Specially if the screen is not cracked.

    I did option 2 and is working fine (for 300Au dollars). I reckon it will last me ?2 more years and then go to option 1.

    My screen was brown like yours and some areas not working. After replacing the battery, everything started working again just fine. The guy in the shop told me that it was the 7th Surface in the month he had fixed. 

    Good luck.

    Hi Jonathan ,

    I'm in Austraila with the same problem of bulging screen, been through the hopelessly inadequate Microsoft process without resolution. Can you please tell me where you got yours repaired?

    Thanks.

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