I'm an artist as well. It irritates me to no end that this product falls short by one pen, but that's the part that matters most.
Surface Pro 3 Wavy diagonal lines when inking
I've noticed a problem with my surface pro 3 that I have not been able to work around. When I draw a slow diagonal line, it comes out very wavy and jagged. If I quickly draw a diagonal, it seems ok. Has anyone else seen this, is there a fix for it? seems to happen in every application, so it strikes me as potential hardware.
Surface | Surface Pro | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2014-11-20T02:34:09+00:00 -
Anonymous
2014-11-20T02:25:10+00:00 I have been watching this topic for a while now (I'm subscribed so I receive email notifications whenever someone posts) and thought I'd wait until the November firmware update before posting.
The person who said he was told by a customer support agent should know that they have very little knowledge about Surface devices and only follow basic guidelines so they're only really good for newbies. Other than that they know absolutely nothing about what goes on at Surface and Microsoft HQ. I immediately realised that the customer support agent must have told the person who posted here that the November firmware update contains a fix for this issue as a way to get rid of him or is just talking rubbish, like many customer support agents do.
The Surface Pro 3 pen jitter is a major issue and it amazes me how on earth the Surface team missed it (or did they?). The kickstand is awesome but what good is it for us artists! The entire device becomes pointless for art due to this pen issue. I honestly find it hard to believe that the Surface team were unaware of this. What's annoying is that they decide not to talk about it as it'll damage their sales.
I don't believe this issue can be fixed as it's a hardware issue which the N-trig technology suffers from unlike Wacom which is superior to all.
I honestly feel like crying in anger in front of the Suface team and just ask, "Why?".
If they continue to use N-trig for Surface Pro 4 (not long left until they announce it) then I guess it's better to invest in a Wacom Cintiq instead, even though their screens are horrible, but the pen technology is just flawless and that's what matters most.
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Anonymous
2014-11-19T21:51:31+00:00 I think next time is better just to buy the Surface Pro 4 when microsoft release Surface Pro 5. That way all the bugs have been corrected on the sp4 by then.
Hopefully...
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Anonymous
2014-11-19T21:46:45+00:00 UPDATE:
Bugged Surface Support again. I guess that's thirteen times? Anyway, the notified me that the pen jitter firmware fix has been pushed back to 'TBD.' Sooooooooo yeah.
I think next time is better just to buy the Surface Pro 4 when microsoft release Surface Pro 5. That way all the bugs have been corrected on the sp4 by then.
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Anonymous
2014-11-19T21:35:38+00:00 UPDATE:
Bugged Surface Support again. I guess that's thirteen times? Anyway, the notified me that the pen jitter firmware fix has been pushed back to 'TBD.' Sooooooooo yeah.