59 questions with Microsoft Advertising | Advertiser identity verification | Verify as a business tags

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Manager account closed after AIV failure - two contradictory support determinations on the same day, decision date withheld

I am requesting a human review of a manager account closure. Two Microsoft Advertising support representatives gave me directly contradictory determinations about the same account on the same day, and support has declined to provide the decision date…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-03T18:40:20.81+00:00
James 0 Reputation points
1 answer

HELP!! Microsoft Advertising Account Suspended After Verification-Reinstated then resuspended again!

I am seeking assistance with a Microsoft Advertising account that appears to be caught in a suspension and appeal loop. The account belongs to a legitimate small business operating as a sole proprietorship under a registered DBA/FBN. The business owner…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-02T19:11:38.2266667+00:00
Ken Roybal 0 Reputation points
commented 2026-09-03T16:43:25.99+00:00
Ken Roybal 0 Reputation points
1 answer

Microsoft Advertising account suspended – Individual verification blocked by incorrect Legal Business Name

My Microsoft Advertising account was suspended shortly after I created it and added prepaid funds. I am an individual advertiser in Hong Kong operating an unregistered brand. During Advertiser Identity Verification, I correctly selected…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-03T12:34:31.1+00:00
roy 0 Reputation points
answered 2026-09-03T12:52:46.6433333+00:00
MS Advertising - Vahid 420 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Verification in progress

My Bing Places listing for The Joy Triplett Team is stuck on “Verification in progress.” When I click Verify Now, Phone, SMS/Text and Mail are available, but the Request PIN button remains disabled/gray regardless of which option I select. Please reset…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-25T02:49:12.16+00:00
Joy Triplett 25 Reputation points
accepted 2026-08-27T16:08:17.92+00:00
Joy Triplett 25 Reputation points
1 answer

Bing Places listing stuck in "Pending publish" for 3+ weeks, no response from placesfeedback

Hello, My business listing has been stuck in "Pending publish" status for over 3 weeks, well past the stated 7-12 day ETA. The listing is fully verified and synced with Google Business Profile. I contacted placesfeedback@microsoft.com on August…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-16T16:37:36.5366667+00:00
Bedis 0 Reputation points
answered 2026-08-17T07:18:39.4466667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
3 answers

Unable to request verification PIN – listing published but verification blocked

Hello Bing Places Support, I need your help with my Bing Places business listing. I have already received an email stating that my business is live on Bing. In the Bing Places dashboard, I also see the message: "Your business listing has been…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-08T07:34:11.05+00:00
Olaf Mischke 0 Reputation points
commented 2026-08-12T17:43:59.0933333+00:00
Olaf Mischke 0 Reputation points
1 answer

Business verification pending. Never received a postcard, what now?

Hello! I tried to list my business on Bing. I don't even remember how long ago I started the process! I don't think I ever got the postcard. We have had a lot of issued with mail delivery in our building, and I'm not sure it allowed me to put a box…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-04T22:32:21.76+00:00
tracey b 0 Reputation points
commented 2026-08-06T21:04:45.72+00:00
tracey b 0 Reputation points
1 answer

Kan de vermelding van Bing Places niet verifiëren vanwege foutief adres

Mijn bedrijf is automatisch geïmporteerd in Bing Places. Ik krijg de melding dat het fysieke adres onvolledig is, maar ik kan het adres niet aanpassen omdat verificatie verplicht is. De beschikbare verificatiemethoden werken niet. Kan mijn…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-01T13:11:43.2266667+00:00
Rob Bemmelen 0 Reputation points
commented 2026-08-06T10:35:42.19+00:00
saleha mubeen 10 Reputation points
0 answers

New account blocked before I could even use it ?

So I recently tried to sign up for a Bing and Ads account because I was hoping to use it to run some ads to get more business, yet my account immediately got suspended and blocked. The email even said for "egregious violations" which seems…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-18T17:30:36.2766667+00:00
Joe L 0 Reputation points
commented 2026-07-21T12:10:34.09+00:00
ARBIYA BANU 0 Reputation points
1 answer

New account suspended within about a day of a Google Ads import, before any ad ran. Would appreciate a human review.

Hello, I recently created my first Microsoft Advertising account and could use some help understanding what happened. I set it up in late June 2026 using the Import from Google Ads option. I signed in with Google, imported my existing campaigns, set the…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-20T21:47:26.2633333+00:00
David 0 Reputation points
answered 2026-07-20T22:25:59.3733333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

how to prove domain ownership with AWS DNS TXT for Microsoft advertising?

We are asked to provide proof of advertiser identification with a document like an invoice for our domain purchase, but through AWS, we have DNS TXT ownership confirmation. How are we supposed to fulfill the required element here to proceed?

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-30T21:35:41.58+00:00
Tiara Udziela 0 Reputation points
answered 2026-06-30T22:01:32.42+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
3 answers

Account suspended on Merchant Centre

Within a few days of setting up a new shopping website, my domain was blocked in Merchant Centre without reason given other than some fraud allegation . I need to verify myself in order to launch an appeal but I stupidly set up the account with the…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-22T16:22:37.61+00:00
Mark Abernethy 5 Reputation points
commented 2026-06-23T19:46:59.21+00:00
Bling Lighting 10 Reputation points
1 answer

Account Blocked, Unable to Appeal. Need Human intervention.

Hi, I created an ad account, ran a (normal business) ad campaign and the account was shutdown within 24 hours. I appealed once and uploaded our business documents and now our account is blocked. No way of contacting anyone. Need human intervention, I…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-22T21:44:09.31+00:00
Matthew B 5 Reputation points
answered 2026-06-22T21:44:30.53+00:00

AI answer

2 answers

Verify business

We've been trying to verify our business account but the only option is to mail a code. I rec'd a code and it didn't work. Business was called The Blue Max Inn, has been renamed to The Blue Anchor Inn. HELP!!! How do I get access ASAP

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-13T19:51:57.9733333+00:00
The Blue Anchor Inn 0 Reputation points
answered 2026-06-15T12:29:14.3666667+00:00
MS Advertising - Vahid 420 Reputation points Microsoft External Staff Moderator
1 answer

My accont was blocked

I tried to open account and got ban.Give me more info.

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-07T07:59:47.9166667+00:00
Алексей Злобин 0 Reputation points
answered 2026-06-11T07:11:26.3733333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
2 answers

Im the owner of Iron Creek Financial Services in Boise Idaho (need to obtain ownership and change the address)

I'm trying to change the address for my company (Iron Creek Financial Services). Looks like I need to become the owner in your process. Every time it needs to send me a link or a number when i go to press (Send code) it is blacked out and wont let me…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-27T20:12:39.07+00:00
Dallas Fagen 5 Reputation points
answered 2026-05-27T20:21:20.0266667+00:00
Dallas Fagen 5 Reputation points
1 answer

ask about microsoft ads

hello everyone i want ask about microsoft ads (Link removed by Moderator. Do not recreate.) when i try to connected and lunch the ads its ask me for many verification i send all the document but its told me w still can't accept it any soluction please ?

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-21T19:00:17.56+00:00
nouh bouchmale 0 Reputation points
commented 2026-05-25T14:30:50.89+00:00
nouh bouchmale 0 Reputation points
2 answers One of the answers was accepted by the question author.

Advertising Verification - Addresses Don't Match

Hi, I apologize in advance because I know similar topics have been discussed before, but I’m dealing with a very specific situation that I haven’t been able to find an answer for. I have a somewhat confusing issue I need resolved in order to gain access…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-12T15:50:03.34+00:00
Sarah Horton 25 Reputation points
accepted 2026-05-15T13:35:01.2733333+00:00
Sarah Horton 25 Reputation points
1 answer

Bing Places: PIN verification fails with 'You do not have permission' error despite receiving valid PIN

Hello, I have a Bing Places listing for my hotel business that was created in July 2023. The listing exists and is visible in my Bing Places dashboard when I sign in with my Microsoft account (info@h************hamburg.de). The problem: When I try to…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-04-06T21:28:50.44+00:00
Boutique Hotel Rosengarten Hamburg 0 Reputation points
answered 2026-04-07T11:25:23.37+00:00
MS Advertising - Vahid 420 Reputation points Microsoft External Staff Moderator
2 answers

bedrijfsgegevens foutief

Je bedrijfsvermelding verifiëren lukt niet omdat de bedrijfsgegevens veranderd zijn

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-03-30T13:27:18.86+00:00
Stefanie Costenoble 0 Reputation points
answered 2026-03-31T08:25:11.6833333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator