95 questions with Microsoft 365 and Office | Subscription, account, billing | Other | iOS tags

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2 answers

How to install Microsoft 365 on iPad

Need to install Microsoft 365 on this ipad. I have a microstructure account already

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-09-04T17:20:01.2866667+00:00
Rod Andrade 0 Reputation points
answered 2026-09-04T18:05:42.9933333+00:00
John Jefferson Doyon 87,515 Reputation points Independent Advisor
3 answers

Urgent: Account Recovery Issue Due to Typo in Recovery Email (@hotmai.com)

Hello Microsoft Support Team, I am locked out of my Hotmail account and desperately need assistance to recover it. The Problem: When I enter my correct password, the system prompts me to verify my identity via a recovery email. Unfortunately, when I…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-08-11T14:47:58.0833333+00:00
Muhammad Osman 0 Reputation points
answered 2026-08-12T16:40:24.3966667+00:00
Darhyl Amizola 49,960 Reputation points Independent Advisor
3 answers

Name not updating in parts of account

I changed my name 3 years ago when I got married. the main account name has changed but when I am commenting on shared documents and in my MS office package on IOS still uses my old name.

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-08-11T08:55:57.79+00:00
Sandy Ruthven 0 Reputation points
answered 2026-08-11T15:46:58.5866667+00:00
TaoLi 111.6K Reputation points Independent Advisor
1 answer

Unauthorized Charges – Request for Investigation and Clarification

Dear Microsoft Support Team, I am writing to report two transactions charged to my Kasikornbank (KBank) debit card in Thailand that I do not recognize and did not knowingly authorize. The transactions are as follows: • THB 699.00 – Merchant description:…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-07-25T04:49:34.57+00:00
Nayada Maneechot 0 Reputation points
answered 2026-07-26T01:30:42.95+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
2 answers

Unknown Microsoft 365 Subscription Charge

Hi Support, I recently noticed a charge on my credit/debit card for a Microsoft 365 subscription. However, I am unable to identify which Microsoft account or email address is associated with this payment, as I no longer remember the email used to…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-06-08T09:43:09.5066667+00:00
Sabrina Zapura 0 Reputation points
answered 2026-06-08T10:14:36.8566667+00:00
DaveM121 931.2K Reputation points Independent Advisor
1 answer

Stale Apple subscription entitlement - Apple subscription expired but still active in Microsoft backend”

I had purchased a free trial for Microsoft Teams on my phone through Apple. This subscription was cancelled and expired on May 14, 2026. My husband purchased a Microsoft 365 subscription directly from Microsoft.com on May 27, 2026. He added and shared me…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-05-29T06:26:23.81+00:00
Kaltrina F 0 Reputation points
answered 2026-05-29T06:26:55.28+00:00

AI answer

2 answers

Ipad & Iphone not recognising my 365 Family subscription

When I try to open Microsoft 365 on iphone or Ipad, when I try to Restore purchase, the it says I have no subscription. Yet I have Microsft 365 family classic. My One drive seems to work on all devices

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-05-06T05:33:57.9533333+00:00
karen whittam 0 Reputation points
answered 2026-05-06T07:43:51.73+00:00
SD - IA 179.1K Reputation points Independent Advisor
1 answer

There is happened to be an unauthorized payment happen on my account

First for a record I never share my account with anyone , never log in my account on any other device except my own which never been stolen and never use any free subscription from Microsoft So here the problem I been charged by PC Game pass from an…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-04-06T04:44:55.13+00:00
Nathakrit Pakkhlong 0 Reputation points
answered 2026-04-06T05:48:10.0933333+00:00
paulr0511 48,535 Reputation points Independent Advisor
2 answers

Can’t log into Microsoft account

Ever since I changed my phone number about 2 years ago, I haven’t been able to log back into my personal Microsoft account because it needs to verify that it’s actually me (for confirmation, it asks to text or call my old number.) However, I don’t know…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-29T14:09:27.9766667+00:00
moon 0 Reputation points
commented 2026-04-01T15:32:08.0966667+00:00
Katerina-N 9,300 Reputation points Microsoft External Staff Moderator
2 answers

ms365 account not recognized on ipad

ms365 account is not recognized on ipad. Here are the additional 50 characters required by ms.

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-03T14:03:39.85+00:00
Robert Jett 0 Reputation points
edited the question 2026-03-03T18:19:53.24+00:00
Gérard Oomens 131.5K Reputation points Volunteer Moderator
1 answer

Not intended to renew subscription in microsoft

How can i get a refund, it doesn’t appear to refund choices of apple and i can’t also get a refund to microsoft

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-02T11:01:04.6566667+00:00
Angel Feliciano 0 Reputation points
edited the question 2026-03-02T17:29:40.9666667+00:00
Gérard Oomens 131.5K Reputation points Volunteer Moderator
2 answers

Student Premium Verification Issue

Hello, I recently activated my student membership, and my account currently appears as Premium. However, I still do not have access to LinkedIn Student Premium features. I later realized that the verification code sent to my student email address on…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-19T15:38:11.8533333+00:00
melis babacan 0 Reputation points
commented 2026-02-20T17:43:55.0333333+00:00
Katerina-N 9,300 Reputation points Microsoft External Staff Moderator
2 answers

I am unable subscription of Microsoft365 on my iPad

I have Microsoft 365 basic subscription. But unable to access this subscription I’m my iPad. Pl assist

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-17T04:52:23.72+00:00
Subramanian 0 Reputation points
answered 2026-02-17T16:12:46.9+00:00
EmilyS726 266.8K Reputation points Independent Advisor
3 answers

Need to talk to a live person about a MS subscription problem

Need to talk to a live person about a MS subscription problem without having to sign in another dozen times or continually be redirected. Moved from: Microsoft Partner Center | Other

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-16T17:39:55.2533333+00:00
Frustrated MS User 0 Reputation points
answered 2026-02-16T21:34:36.43+00:00
Jeronimo Fuerte 45,845 Reputation points Independent Advisor
4 answers

Microsoft Office subscription issue

I have a paid Microsoft 365 Personal subscription, and it is not showing up in the account. How should I proceed?

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-03T07:27:37.7766667+00:00
Margie 0 Reputation points
answered 2026-02-03T08:59:57.5233333+00:00
Margie 0 Reputation points
1 answer

Gifting eCompany store-bought software

I am an approved Family and Friends user of an employee who gave me the special code. I was wondering if I could buy software (a game) and then gift ( or be reimbursed with exact cost) to someone else, making sure they don’t resell and whatnot. Ive…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-01-28T00:25:17.0666667+00:00
BoxofXGuy 0 Reputation points
commented 2026-01-28T03:00:22.49+00:00
EmilyS726 266.8K Reputation points Independent Advisor
1 answer

I want get a refund

Hello, so I got charged 369 baht for subscription. As I didn’t mean to purchase but once I connect my card with Apple id to purchase icloud, microsoft charged me immediately, I would like to get refund please, Thank you. Moved from: Microsoft 365 and…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-01-08T05:29:31.7966667+00:00
kanlayakorn maneerat 0 Reputation points
edited the question 2026-01-09T15:08:27.2966667+00:00
Katerina-N 9,300 Reputation points Microsoft External Staff Moderator
2 answers

I want a Microsoft account license for iPhone

I am using iPhone mobile and I want Microsoft account license for my self Moved from: Microsoft System Center | Other

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-12-22T20:36:20.4066667+00:00
BaryalaiBaryalZazai-6445 0 Reputation points
answered 2025-12-22T22:59:28.28+00:00
Nathan R 915 Reputation points Independent Advisor
1 answer

Unauthorised charges

I do not use Microsoft, why was I charged 12 dollars for a plan I never used

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-10-06T13:04:55.97+00:00
Jayy Moon 0 Reputation points
edited an answer 2025-10-06T13:11:41.12+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
2 answers

Unauthorized charge on my card – Need to identify associated account

Hello, I noticed a charge on my bank card, but I do not know which Microsoft account (email) is linked to this payment. Here are the transaction details from my bank slip: Amount: 160,00 TL Date: 29.08.2025 Time: 08:04:52 Reference:…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-08-29T09:12:45.46+00:00
ولاء مهداوي 10 Reputation points
commented 2025-09-21T09:57:37.2633333+00:00
David Mills 0 Reputation points