102 questions with Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS tags

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1 answer

desktopFolders on my onedrive are empty, there are no files

All of my folders have disappeared from the Desktop. I can still see Desktop icon from sidebar and on Onedrive, but all the folders are empty. all my files are gone

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-07T16:42:08.0933333+00:00
Endy Duong 0 Reputation points
commented 2026-09-09T00:30:14.92+00:00
Xavier-D 12,855 Reputation points Microsoft External Staff Moderator
3 answers

How to fix a two charges for the same account

I have a charge for microsoft 365 family for $125 on Auh 17, 2026. Today I switched to the $99 personal microsoft and they charge me again $99. I need a refund ?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-07T17:28:51.3166667+00:00
Isabel Montenegro 0 Reputation points
answered 2026-09-07T20:05:01.3033333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

Invoice has old address

Invoice issued is using an old address for my Microsoft 365 subscription. The address shown does not match the address registered to my account or billing details. I need to correct this for my business accounting ASAP. Please advise how.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-09-02T19:23:03.11+00:00
Katherine Hartigan 0 Reputation points
answered 2026-09-02T20:10:53.0833333+00:00
James Gamble 5 Reputation points
1 answer

how to login in to my microsoft authenticator app to change subscription

I am having an issue with login in to one of my accounts to change payment method of my 365 subscription. It is asking for the code to the microsoft authenticator app or to approve to request to sign in but on my phone nothing is coming through and I am…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-07T13:18:45.5333333+00:00
Leivi Saltman 0 Reputation points
commented 2026-08-18T20:43:15.2833333+00:00
Leivi Saltman 0 Reputation points
2 answers

Can't find a way to cancel my Microsoft 365 subscription

HELP! I can't get a human on the phone. My profile doesn't show a subscription but I've been getting renewal 99.99 charges. I want to cancel any subscriptions.

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-03-03T18:47:52.4233333+00:00
Kurt Kleespies 5 Reputation points
commented 2026-08-15T16:45:45.42+00:00
2 answers

Updating and saving changes to my Excel files

I cannot save or update my Excel files after I renewed my Microsoft 365 membership. I have a MacBook Pro Apple laptop. What happened?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-10T16:03:21.98+00:00
John Miller 0 Reputation points
edited an answer 2026-08-10T16:37:35.0833333+00:00
DaveM121 931.8K Reputation points Independent Advisor
2 answers

I want to add Office 365 to my new MacBook Pro. How do I do that?

I just bought a new MacBook Pro 5. I want to add Office365 to it. What do I do?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-08-07T19:32:08.7566667+00:00
Robert Berg 0 Reputation points
answered 2026-08-07T20:12:43.0733333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

How do I install Microsoft Defender for Mac OS on my Mac

How do I install Microsoft Defender for Mac OS on my Mac

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-31T15:52:39.9666667+00:00
Brown L 0 Reputation points
answered 2026-07-31T16:25:18.3433333+00:00
DaveM121 931.8K Reputation points Independent Advisor
4 answers

cut and paste and copy all no longer available after updating to macOS Monterey 12.7.6 yesterday

I upgraded to macOS Monterey 12.7.6 yesterday and am now unable to copy and paste and select all on an important word doc I need to revise today. And up against deadline so please help! when I go to update microsoft it says update error so I can't do…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-14T10:56:53.1433333+00:00
Louise Say 0 Reputation points
answered 2026-07-15T13:03:51.43+00:00
Ivan B 123.5K Reputation points Independent Advisor
2 answers

account error

on 5/28/25 4 yr renewal posted as 1 year I am now getting payment failed notices

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-07-12T20:51:58.2766667+00:00
Patricia Edmundson 0 Reputation points
answered 2026-07-12T21:29:06.3733333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

I have an account but message in Word say VIew onlu activate microsoft 365 to create and edit and when I sign in says I dont havve an accountt

I have had an account for 17 years never signed in and now asking me to do so. When I do says I do not have an account and try to sign in with my email address wont let me edit or create word documents

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-29T23:40:49.03+00:00
andrew krublit 0 Reputation points
answered 2026-06-30T00:23:44.54+00:00
Jeronimo Fuerte 45,770 Reputation points Independent Advisor
2 answers

Defender Anti-Malware installer doesn't recognize it's turned on

Just installed Defender on macOS 26.5.1 and even though Defender is turned on in the Privacy and Security settings panel, I continue to be told in the Defender app that the Anti-Malware tool set-up is not complete and it continues to send me to the…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-21T21:15:52.73+00:00
Jay Townsend 0 Reputation points
edited a comment 2026-06-24T06:10:44.0066667+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
5 answers

I cant activate my account due to a shared computed scenario error code 0x80004005

I cant activate my account due to a shared computed scenarion error code 0x80004005

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-11T07:44:13.43+00:00
Martyn Pearl 5 Reputation points
commented 2026-06-12T07:12:44.8733333+00:00
Martyn Pearl 5 Reputation points
1 answer

Request a refund

Hello, I would like to cancel my subscription and request a refund for the recent payment charged to my account. I do not wish to continue using the service. Please process the cancellation and refund at your earliest convenience and send me a…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-03T10:09:16.7366667+00:00
Hristo Ruskov 0 Reputation points
answered 2026-06-03T10:44:18.3533333+00:00
DaveM121 931.8K Reputation points Independent Advisor
2 answers

Microsoft Defender Blank Screens on Mac

Hi, Microsoft Defender says that I have 22 alerts to attend to. When I click on the See Details button I am taken to a blank screen. This happens to most of the sections on the screen. I have looked at extensions and permissions, and things look OK. Am I…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-03T01:15:12.7766667+00:00
John Dietrich 0 Reputation points
answered 2026-06-03T02:26:38.31+00:00
SD - IA 179.3K Reputation points Independent Advisor
2 answers

Microsoft world calendar

why I don't see all the calendars templates on my Microsoft world after I signed in

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-06-02T23:22:53.3433333+00:00
R T 0 Reputation points
answered 2026-06-03T01:25:36.3333333+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

Refund required

Although I cancelled my subscription before the end of the trial period I have been charged. please arrange a refund to avoid the need for further action. Many thanks Sue Cowell

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-05-27T10:51:03.58+00:00
Susan Cowell 0 Reputation points
answered 2026-05-27T11:25:34.11+00:00
DaveM121 931.8K Reputation points Independent Advisor
3 answers

unecpected and not needed subscripton

To Microsoft Customer Support, I am writing to formally request the immediate cancellation of an unrecognised subscription and a full refund of the recent charge made to my credit card. I recently noticed a charge from Microsoft on my credit card…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-03-22T22:25:29.0633333+00:00
Vlad Slav 0 Reputation points
answered 2026-03-23T08:29:18.5433333+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
1 answer

Copilot pro

How do I upgrade to Copilot pro. I have Microsoft account already with existing basic Copilot, but I cannot find the upgrade link anywhere I have looked everywhere and would really like to solve this

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-23T16:23:46.7+00:00
Oliver Boorer 0 Reputation points
answered 2026-02-23T16:24:25.4233333+00:00

AI answer

2 answers

Vraag abonnement

Best, Sinds 12/2 zit ik mee in een family microsoft abonnement. Ik heb hierbij mijn eigen abonnement stop gezet. Nog steeds gaat het bedrag van mijn rekening af. Is het mogelijk om dit na te kijken? Alsook krijg ik nog steeds mails dat mijn…

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2026-02-05T13:44:55.77+00:00
Ellen Van Assche 0 Reputation points
edited a comment 2026-02-22T19:45:09.4933333+00:00
Ellen Van Assche 0 Reputation points