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Urgent IT Support: Multiple OneDrive PDF Files Duplicated, Renamed, and Password Protected

Hi Team, I am experiencing an urgent and widespread issue with OneDrive creating unexpected file duplications across my system, and I need your assistance in stopping this and recovering my files. This issue is widespread across my folders, specifically…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-06-16T13:30:37.98+00:00
Veena Kumari 0 Reputation points
answered 2026-06-16T13:31:02.7066667+00:00

AI answer

1 answer

Copying Full Text Mess

I need to download or save the full context of text messaging from my Samsung Galaxy Android Phone [moderator's note: moved from Windows for home | Other | Devices and drivers]

Community Center | Not monitored
asked 2026-06-16T07:35:00.1066667+00:00
Janice Freeman 0 Reputation points
edited the question 2026-06-16T13:00:14.2033333+00:00
Vikki-T 10,185 Reputation points Microsoft External Staff Moderator
1 answer

No Input Device Default Microphone Enabled.

The Default Microphone for my Laptop Windows 11 Single Preview is Disabled. No input device Microphone , only Speaker Showing. HELP!

System Center Virtual Machine Manager
asked 2026-06-16T12:56:23.7+00:00
Neville Gardner 0 Reputation points
answered 2026-06-16T12:56:37.43+00:00

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1 answer

No certificate in Transcript...

HI, I'm not seeming my certificate in my Transcript of the AZ-700 exam, which i passes? How come? Certification number is : 9XD3BC-16B76A Grtz. Roberto Tramontano

Community Center | Not monitored
asked 2026-06-16T10:06:46.2833333+00:00
Roberto Tramontano 0 Reputation points
edited the question 2026-06-16T12:06:56.65+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
1 answer

Designer issues. Quality is horrible!

I upgraded to 365 Premium last month in order to have more AI credits. Right before the end of the month designer just quit it seems like. I was getting 4 very good quality images for each prompt. Now it takes forever to get 1 very poor quality image.…

Microsoft Copilot | Other
asked 2026-03-12T22:53:06.81+00:00
Drayton 15 Reputation points
commented 2026-06-16T11:47:27.11+00:00
Wilma Rösch 0 Reputation points
1 answer

Physical location

Is there a physical location where one may sit for their exam rather than sitting it online in Indonesia?

Community Center | Not monitored
asked 2026-06-16T11:07:19.6833333+00:00
SSALI RONALD 60 Reputation points
edited the question 2026-06-16T11:39:10.1633333+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
1 answer

Added new device to Family Classic account - one drive deleted first device documents

I've had a 365 Family Classic account for a number of years, and added my husband's new laptop in February. Once he set it up, all my info changed to his info. The account is now in his name (as I'm posting here) and his photo icon. And when I went to…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-06-16T11:38:18.99+00:00
Stewart Barclay 0 Reputation points
answered 2026-06-16T11:38:55.36+00:00

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1 answer

Searching images

In my search engine I can no longer see the option to search with images. Both for microsoft and google?

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-06-16T09:49:09.94+00:00
Johanna Birrell 0 Reputation points
commented 2026-06-16T10:53:23.37+00:00
Anuraag Roy 265 Reputation points Independent Advisor
1 answer

Defender for IOT Activation file is not valid

Hi, i have issue with MSD for IoT sensor activation. Sensor version 24.1.3. I use on prem managment console locally managed sensor. When i upload the activation file it shows "This activation file is not valid".

Microsoft Security | Microsoft Defender | Other
asked 2026-06-16T10:29:56.43+00:00
Zumrad Zhumanayev 0 Reputation points
edited the question 2026-06-16T10:46:06.04+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

soy administrador global del dominio, el sistema activo de forma automatica el requisito autenticador y quede completamente bloqueado fuera de las opcion es de seguridad. no puedo generar el codigo porque nunca configure la app y tengo los metodos deshabi

El sistema activó de forma automática el requisito de Microsoft Authenticator y quedé completamente bloqueado fuera de las opciones de seguridad. No puedo generar el código porque nunca configuré la app y tengo los métodos deshabilitados, así que…

Community Center | Not monitored
asked 2026-06-12T13:36:12.2833333+00:00
ruben gonzalez 0 Reputation points
edited the question 2026-06-16T10:22:37.1366667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

CANT FIND APPLICATIVE APP, CAN'T DOWLOAD USING GOOGLE PLAY

Not able to download an app called "reading.com" om google play store, in which even after I'm signed in, I keep receiving the same message below: this Google account is not yet associated with a device. Please access the Play Store app on your…

Community Center | Not monitored
asked 2026-06-15T23:30:13.7366667+00:00
Keila gregorio 0 Reputation points
edited the question 2026-06-16T10:16:16.2933333+00:00
Vikki-T 10,185 Reputation points Microsoft External Staff Moderator
1 answer

I have the $1000 of credits, but cannot login to the Founders Hub.

Hi! I haven't been provisioned into the Founders Hub yet, despite being approved for $1000 of credits. Please help! It says no account found.

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,653 questions
asked 2026-06-16T10:08:05.7366667+00:00
Sam Otten 0 Reputation points
answered 2026-06-16T10:08:21.9566667+00:00

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1 answer

Global Admin locked out of Microsoft 365 tenant due to MFA loop — Data Protection escalation needed

I am the sole Global Administrator of a Microsoft 365 Business Basic tenant. I am completely locked out due to an MFA loop — the only verification method registered on my account is Microsoft Authenticator, which I cannot access. I do have backup…

Community Center | Not monitored
asked 2026-06-08T13:50:30.11+00:00
KROLL Olivia 0 Reputation points
edited the question 2026-06-16T10:04:09.9566667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

I need support to reset my MFA; but they are ignoring my tickets even though I have paid support

I have an ADB2C tenant where MFA needs resetting. Support tickets are unanswered, other than a phone call telling me someone will be in touch after 48 hrs or automated responses that make no sense - despite a paid support plan. How do I get support to …

Community Center | Not monitored
asked 2026-06-08T09:50:15.6666667+00:00
Chris Goodfellow 0 Reputation points
edited the question 2026-06-16T10:01:53.88+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

I am locked out of my Azure subscription due to a Microsoft Authenticator issue after changing phones.

I am locked out of my Azure subscription due to a Microsoft Authenticator issue after changing phones. Symptoms: Password authentication succeeds. Microsoft Authenticator push notifications succeed. Azure Portal then requires a 6-digit verification…

Community Center | Not monitored
asked 2026-06-14T18:04:58.3766667+00:00
Iain Hinchliffe 0 Reputation points
edited the question 2026-06-16T09:59:06.7266667+00:00
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator
1 answer

MFA Blocked

I can't enter my account with MFA it says: Verify your identity Can you help?

Community Center | Not monitored
asked 2026-06-03T13:52:43.9766667+00:00
JT 0 Reputation points
edited the question 2026-06-16T09:58:36.8866667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

I am trying to fix my MFA and in doing so I have locked my business account

i upgraded my mobile phone and since then I cannot access my work emails on my phone. In trying to fix this problem I reset my microsoft account today on my PC and I have now locked myself out of my emails etc on my PC. It all seems a problem with the…

Community Center | Not monitored
asked 2026-06-14T14:56:33.5+00:00
jeanette farrow 5 Reputation points
edited the question 2026-06-16T09:58:23.23+00:00
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator
1 answer

getting a micro login when i forget the password directly it will go the recovery form,if enter detail date of birht password not accepting my detais ,i have tried many time getting same

Hello, I am unable to access my Microsoft account because I do not remember my password. I have tried the Microsoft Account Recovery Form multiple times, but each time I receive the message: "Unfortunately, we have determined that the information…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-15T05:49:09.4533333+00:00
Swamy Potharaveni 0 Reputation points
edited the question 2026-06-16T09:55:09.08+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
1 answer

URGENT / ENTRA: Microsoft 365 Tenant Cancelled Without Request — Locked Out of All Services, ALL APPS

Our Microsoft 365 tenant was unexpectedly cancelled on March 27 with an official “subscription cancelled as requested” email — even though we never requested cancellation. Since then, we have completely lost access to OneDrive, Teams, Outlook, and the…

Community Center | Not monitored
asked 2026-05-28T21:02:53.3333333+00:00
Mercedes G Quintanilla 0 Reputation points
edited the question 2026-06-16T09:53:23.95+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

Taskbar search bar faulty, Codex app won't load, 0 way to speak to a human in Australia

As the title explains, im having nightmares with this laptop straight out of the box. have no way of contact support in Australia either. 4.6k AUD on a faulty laptop is diabolical. I'm not interested in continuing to waste my time trying to repair…

Windows for home | Other | Recovery and backup
asked 2026-06-16T09:52:15.4+00:00
Morgan Hill 0 Reputation points
answered 2026-06-16T09:52:33.7133333+00:00

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