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Unable to access Microsoft account – lost Authenticator due to phone change

I recently changed my mobile phone and no longer have access to my old device where Microsoft Authenticator was installed. When I try to sign in, the system requests an OTP from the Authenticator app, but I cannot generate the code because the old phone…

Microsoft Security | Microsoft Authenticator
asked 2026-02-10T12:28:44.8533333+00:00
GOKULANATHAN J 0 Reputation points
edited the question 2026-02-10T12:43:55.2866667+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

What could be the status of an exam, exam not completed got stuck in between the exam

What could be the status of an exam, exam not completed got stuck in between the exam, there is no updates received via mail also no update related to the exam in the account also.

Community Center | Not monitored
asked 2026-02-10T12:08:36.4666667+00:00
Lekshmi Aj 0 Reputation points
edited the question 2026-02-10T12:31:20.24+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Cannot complete Partner Center enrollment, blocked by trust check, no workspace so cannot open support ticket.

I am trying to enroll our organization in Microsoft Partner Center but the enrollment keeps failing with a trust / request blocked message. The result is that I cannot complete enrollment and therefore do not have access to any workspace. Because of…

Microsoft Partner Center | Other
asked 2026-02-09T23:22:05.45+00:00
Charles Chance 0 Reputation points
commented 2026-02-10T11:27:35.0766667+00:00
Charles Chance 0 Reputation points
1 answer

Autheticator przywrócenie konta do generowania kodow

Proszę przywrócić mi niechcący usunięte konto do zabezpieczenia dwuetapowego zainstalowanego na moim telefonie Motorola g54 do konta eru PZU, mimo wcześniejszych zgłoszeń i wyczyszczenia mfa w jednostce organizacyjnej nic to nie pomogło. Aplikacja pzur…

Microsoft Security | Microsoft Authenticator
asked 2026-02-10T11:14:32.9433333+00:00
Anna Sitkiewicz 0 Reputation points
answered 2026-02-10T11:14:46.35+00:00

AI answer

1 answer

Microsoft Learn Lab Stuck

Hello. I am currently taking Microsoft certification using Lab and I cannot click or type anything inside. I refreshed everything and still not working . need help!! . My time is running

Community Center | Not monitored
asked 2026-02-10T02:33:51.1966667+00:00
Romelieh F. Doculan 15 Reputation points
edited the question 2026-02-10T10:39:10.3833333+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Forgot Microsoft account email and password linked to MCP ID – need help recovering certification profile

I am a Microsoft Certified Professional (MCP) and I have my MCP ID. Unfortunately, I no longer remember the email address and password that were used to create my original Microsoft account. Because of this, I am unable to sign in to Microsoft Learn and…

Community Center | Not monitored
asked 2026-02-10T04:56:19.69+00:00
Behnaz Pourbagheri Ziabari 0 Reputation points
edited the question 2026-02-10T10:31:14.44+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

how would i open my Microsoft word?

Good morning i could not open my Microsoft word since yesterday

Microsoft 365 and Office | Word | For home | Other
asked 2026-02-10T06:40:47.3433333+00:00
Sunusi Rimi 0 Reputation points
edited the question 2026-02-10T10:27:10.4033333+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

looking to change my legal name & mail id

looking to change my legal name as Saravanam Subramani. instead of Saravanam S also looking to change my mail name like ******@hotmail.com instead of ******@hotmail.com

Community Center | Not monitored
asked 2026-02-10T07:09:48.97+00:00
Saravanam Subramani 0 Reputation points
edited the question 2026-02-10T10:26:25.8+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

How to remove child restrictions without organizer

Hi, I am currently in a tricky situation. my storage is full on my outlook account as my subscription ran out. upon trying to renew it I hit a barrier of 'needing an adult' to pay. I am 26 years old. I am apparently part of an old family group which has…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-02-10T07:45:22.77+00:00
Ed Drake 0 Reputation points
edited the question 2026-02-10T10:25:11.18+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Feature Request — Syntax Highlighting for Code Blocks in Copilot Android App

Hi Copilot team, I’d like to request first‑class syntax highlighting in code blocks inside the Microsoft Copilot Android app. Currently, the mobile interface renders code in plain text with no colourisation, which makes Python and other languages harder…

Microsoft Copilot | Other
asked 2026-02-10T10:24:41.2833333+00:00
Robert Pilstål (HDa) 0 Reputation points
answered 2026-02-10T10:24:51.39+00:00

AI answer

1 answer

Azure function pipeline succeeds however function app doesn't appear to be live

I've been attempting to create an azure function and have been running into difficulty. It appears that the pipeline I've built on devops succeeds in running but when I look at the function app it doesn't seem like it's started. I get 503 errors when I…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,541 questions
asked 2026-02-05T10:25:26.47+00:00
Billy Connors 0 Reputation points
commented 2026-02-10T09:40:19.8966667+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator
1 answer

Copilot Agent Error: Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

Hi there, I am developing an Agent to review documents and generate a results table from the analysis. The idea is that you start a Teams chat by dropping in the document; it will then respond with the results using a template stored in its OneDrive…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-02-10T09:29:15.2233333+00:00
Oli 0 Reputation points
answered 2026-02-10T09:29:27.12+00:00

AI answer

1 answer

Regarding Application Process for UEFI Signing

I am a UEFI program developer. I would like to switch the signing of my self-developed program from UEFI CA 2011 to UEFI CA 2023. Could you please advise me on where to inquire for detailed information regarding this process? I checked the Windows…

Microsoft Partner Center | Other
asked 2026-02-10T09:13:50.05+00:00
勝 大森 0 Reputation points
answered 2026-02-10T09:15:30.9766667+00:00

AI answer

1 answer

Hardware Program Not Visible in Partner Center Despite Active Status

Hello, I am contacting you regarding an issue with the Hardware Program in Microsoft Partner Center. We have applied for the Hardware Program in the Programs section of Partner Center and have also completed the EV certificate registration successfully.…

Microsoft Partner Center | Other
asked 2026-02-10T08:09:13.8166667+00:00
윈도개발팀 5 Reputation points
answered 2026-02-10T08:09:23.5166667+00:00

AI answer

1 answer

I need my Microsoft account to sync my new Xbox gamertag

I’ve changed my gamer tag and it says on my profile in the Xbox the new name change but also shows the old gamertag under it. This is causing cache issues and it’s been a week. How do I fix this? Moved from Windows for home | Other | Gaming

Community Center | Not monitored
asked 2026-02-10T07:50:46.59+00:00
Jesse LeeMasters 0 Reputation points
edited the question 2026-02-10T08:06:54.5666667+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
1 answer

I want to change my mail id which i have given for the microsoft certification exam AI-900

Hi Team, I have mistakenly given my e-mail id wrong as (******@klh.edi.in) while i am filling the certification details for my Microsoft exam AI-900.So, I want to update it to my original mail id as ******@klh.edu.in. Please assist me in changing my mail…

Community Center | Not monitored
asked 2026-02-10T06:39:44.2066667+00:00
KATTA DHANYA SRI 0 Reputation points
edited the question 2026-02-10T07:20:30.9066667+00:00
SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator
1 answer

stuck in installation page, only showing pause and cancel button

stuck in installation page, only showing pause and cancel button kindly need help in this

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,817 questions
asked 2026-01-26T20:07:34.4333333+00:00
Khan H, Imran (Cognizant) 0 Reputation points
commented 2026-02-10T07:12:27.1066667+00:00
Lakshmi Narayana Garikapati 1,335 Reputation points Microsoft External Staff Moderator
1 answer

Request to Merge Microsoft Certification Profile - MCID: F587-0431

Hello, I would like to request assistance in merging my old Microsoft certification records with my new Microsoft Learn account. My old email address (******@gmail.com) has been deleted, and I want to link my MCSE certification to my current email…

Community Center | Not monitored
asked 2026-02-10T07:03:44.8766667+00:00
VISHNUDAS K V 0 Reputation points
answered 2026-02-10T07:03:59.6833333+00:00

AI answer

1 answer

How do I get my accounts unlocked on Authenticator if I lost my old phone

How do I get my accounts unlocked on Authenticator if I lost my old phone.

Microsoft Security | Microsoft Authenticator
asked 2026-02-10T06:17:10.24+00:00
Josefine Larsen 0 Reputation points
answered 2026-02-10T06:17:20.0466667+00:00

AI answer

1 answer

function for those exp point and way to redeem?

What are the function for those exp point in self pace learning, is it can gain free certificate voucher? May i know how to get to gain free SC100T00 cert?

Azure
Azure

A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.

1,834 questions
asked 2026-02-10T04:24:35.7233333+00:00
Yu Xuan Toh 0 Reputation points
edited the question 2026-02-10T05:30:59.47+00:00
Aditya N 3,890 Reputation points Microsoft External Staff Moderator