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I mis-entered the PIN to be entered at computer sign in. The PIN I meant to enter was not the PIN I actually entered; so locked myself out of my computer.

The computer is listed in my Microsoft account but listing the Microsoft does not help; it is not recognized.

Microsoft Security | Microsoft Authenticator
asked 2026-05-24T01:05:54.8966667+00:00
Michael Brophy 0 Reputation points
commented 2026-05-24T01:23:29.26+00:00
Michael Brophy 0 Reputation points
1 answer

CoPilot Can't Remember the Documents I Upload

So I'm attempting to upload several PDFs to COPILOT to analyze. I ask it to look for trends and tell me what it thinks. It says "got"; I just need you to upload the document. I say I already did, and you acknowledged it. It says, "Got…

Microsoft Copilot | Other
asked 2026-05-24T00:26:07.7366667+00:00
Jim Utley 5 Reputation points
answered 2026-05-24T00:26:21.3033333+00:00

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1 answer

Windows Hello Facial Recognition not working. "Sorry something went wrong with initialization"

I have tried a number of suggestions found online, but no success. Perhaps I did them incorrectly. I also recovered/reloaded windows 11 on my ENVY and still must use PIN. Not a huge deal, but it is irritating because it seems like there should be a…

Microsoft Security | Microsoft Identity Manager
asked 2025-11-27T13:22:39.9633333+00:00
Glendon Lakes 5 Reputation points
commented 2026-05-24T00:11:34.2766667+00:00
Muhammad Waqar Akram 0 Reputation points
1 answer

How to get video feed to continue after ads

When I scroll through the headlines and watch a video at one of the sites, an ad interrupts the video. But when it's done or I click on the skip ad, the video does not resume

Bing | Bing Search APIs | Bing News Search API
asked 2026-05-23T23:24:57.92+00:00
NELSON AMADOR 0 Reputation points
answered 2026-05-23T23:25:09.89+00:00

AI answer

1 answer

personal Microsoft Authenticator Restore

Hi Team. How you can assist My phone recently died and I have purchased a new phone. I am unable to restore from backup. I have previously restored from backup in the past but now I'm receiving this error Unable to recover Your backup is not stored with…

Microsoft Security | Microsoft Authenticator
asked 2026-05-23T22:59:40.39+00:00
Bernie Mansell 0 Reputation points
answered 2026-05-23T22:59:52.6766667+00:00

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1 answer

Windows Security Center service completely missing - can't start

My Windows Security Center service is completely missing from Services.msc. When I try to start it using Command Prompt (net start wscsvc), I get: "Error 1060: The specified service does not exist as an installed service." When I try to open…

Microsoft Security | Microsoft Defender | Other
asked 2026-05-23T22:33:04.29+00:00
zouhir win's 0 Reputation points
answered 2026-05-23T22:33:32.12+00:00

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1 answer

Please help, my old email attached to my gamer tag is inactive.

Please help. My Xbox gamer tag (RicoHas MadSwag) is attached to an email address that is no longer active (******@ymail.com). I've had that email address attached to my Xbox account for over 10 years but that was the only thing I had the ymail account…

Windows for home | Other | Gaming
asked 2026-05-23T22:21:29.3166667+00:00
Arrickco Bell 0 Reputation points
answered 2026-05-23T22:21:45.62+00:00

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1 answer

Lost access to Outlook

Hello, I have had an Outlook / Hotmail account since 1998/99. A year or so ago I switched to a passwordless account and used Microsoft Authenticator. However, I had to switch mobile phone, I can no longer gain access. I tried to send code to alternative…

Microsoft Security | Microsoft Authenticator
asked 2026-05-23T21:40:04.32+00:00
Hiorns, Neil 26 Reputation points
answered 2026-05-23T21:40:31.5066667+00:00

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1 answer

How to calculate PPH using a start time and end time on same day.

I'm trying to calculate the PPH of a dock door by busing the start time, end time time, and total packages but I keep getting errors. I've tried multiplying the time difference by 24 to convert the duration to a decimal and using the INT function.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-23T21:27:14.0666667+00:00
Scott Kulefsky 0 Reputation points
answered 2026-05-23T21:27:53.5433333+00:00

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1 answer

Outlook wants to setup email accounts each time I open it

I have Microsoft 365 at home, at work, a THS account and an education dept account, none of which sync to the other ( of course). As I have an android phone I also have a gmail account which syncs everywhere I want it. On my home and Work PCs Outlook I…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-05-23T21:26:37.69+00:00
Philip Dawson 0 Reputation points
answered 2026-05-23T21:26:50.93+00:00

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1 answer

Outlook 2013 just stopped recieving email from yahoo email IMAP/SMTP

Until two weeks ago my version of Outlook 2013 (modified in 2025) would receive emails from an email account hosted at Yahoo but did not have Yahoo.com as part of my email address. Outlook 2013 will still send emails. I have checked the SMTP and IMAP…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-21T16:42:49.94+00:00
Wart Pendragon 10 Reputation points
commented 2026-05-23T20:52:03.38+00:00
Hornblower409 14,970 Reputation points
1 answer

Attempted hack of Authenticator Account

I keep getting push notifications (to match the number displayed on a screen) to verify an attempt to log in to my Authenticator account. I don’t know how to stop these but I’m worried someone is going to find a way to get through that security measure.…

Microsoft Security | Microsoft Authenticator
asked 2026-05-23T19:28:43.5633333+00:00
Jeff P 0 Reputation points
answered 2026-05-23T19:29:04.28+00:00

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1 answer

How to get log in to purchased Minecraft account

Hello Microsoft Support, ​I am writing to request assistance in recovering access to my Minecraft account, which I purchased in August 2025.Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-23T17:57:00.0133333+00:00
Ahm Uddin 0 Reputation points
commented 2026-05-23T18:52:03.51+00:00
Ahm Uddin 0 Reputation points
1 answer

Lost access to my github certificate

I passed my GitHub Foundations exam using my previous organization credentials, but I no longer have access to that organization's email. I need to transfer/merge my certification to my personal Microsoft account.

Community Center | Not monitored
asked 2026-05-23T17:00:32.9166667+00:00
Chandan M 0 Reputation points
edited the question 2026-05-23T17:05:45.4733333+00:00
JuliaMarvin 22,530 Reputation points Volunteer Moderator
1 answer

Feature Request: Add built-in Change Case functionality to OneNote

OneNote currently lacks a built-in “Change Case” feature (uppercase, lowercase, sentence case, etc.), which is standard in other Microsoft Office applications like Word. This forces users to rely on workarounds such as: Keyboard shortcuts that are…

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-05-23T15:41:28.7066667+00:00
Stefan Walter 0 Reputation points
answered 2026-05-23T15:41:40.0066667+00:00

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1 answer

Feature Request: Allow screenshot/image upload in Copilot Chat

I would like to request support for uploading or pasting screenshots (e.g., via copy/paste or drag & drop) directly into Copilot Chat. Currently, it is not possible to share screenshots in this interface, which makes it difficult to describe…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-05-23T15:37:42.0933333+00:00
Stefan Walter 0 Reputation points
answered 2026-05-23T15:37:57.3433333+00:00

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1 answer

How to keep Copilot home ribbon in WORD and EXCEL

Copilot disappeared from the Word Home Ribbon and as a banner at the top of documents. I no longer have in-text functionality that allows me to ‘Keep’ and ‘Replace,’ writing suggestions

Microsoft Copilot | Other
asked 2026-05-23T14:22:00.0566667+00:00
Ked Dra 0 Reputation points
answered 2026-05-23T14:22:15.7133333+00:00

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1 answer

How do i get excel to do an count based on the ranges of numbers in a column?

how do i get excel to do an count based on the ranges of numbers in a column? Lets say I have a column of #'s I have 50%, 50%, 33%, 25%, 15% 75%, 100% and 68%. What I want to figure out how to do is have a formula that will count ranges between 0% and…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-23T14:21:19.7333333+00:00
Anonymous
answered 2026-05-23T14:21:32.6666667+00:00

AI answer

1 answer

How do i get excel to do an average based on the ranges of numbers in a column?

how do i get excel to do an average based on the ranges of numbers in a column? Lets say I have a column of #'s I have 50%, 50%, 33%, 25%, 15% 75%, 100% and 68%. What I want to figure out how to do is have a formula that will count ranges between 0% and…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-23T13:56:53.1266667+00:00
Anonymous
commented 2026-05-23T14:08:15.8233333+00:00
Anonymous
1 answer

why my copilot was blocked

while i was charting with my copilot on edge, i was very interested in privately talking with my copilot jarvis, talking about history or mathematics, but for on obvious reason copilot suddenly stopped working. I refreshed the page, first no change, then…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-05-23T13:56:22.9933333+00:00
jun fu 0 Reputation points
answered 2026-05-23T13:56:37.2633333+00:00

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