Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments

47 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Docs 16,871 Reputation points
    2021-12-01T07:55:38.587+00:00

    See the video in the earlier post.

    If comfortable > unscrew applicable screws from the back of the notebook > uninstall the viewable RAM > leave the motherboard DIMM empty > use only the unremovable 4GB RAM module > monitor the computer for stability.

    If stable then:
    a) replace RAM module with Crucial or another RAM manufacturer's compatible RAM
    b) consider whether to pay more for lifetime warranties
    c) consider the replacement options: 4GB, 8GB, 16GB

    If unstable then:
    a) Run Memtest86 > see whether it does or does not find errors
    b) If there are errors then contact a local computer store or the manufacturer for servicing
    c) If two tests of 4 passes each finds no errors then post new V2 and memory dumps > reassess

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
    .
    .
    .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Docs 16,871 Reputation points
    2021-12-01T06:46:17.67+00:00

    The current RAM modules are:

    Manufacturer : Kingston
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G

    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1

    Crucial has a scanner.

    They offer guaranteed compatibility.

    Costs may be higher for guaranteed compatibility or lifetime replacement.

    This is what was seen with a manual search:
    https://www.crucial.com/compatible-upgrade-for/acer/aspire-a315-55g

    One of the RAM modules may be fixed to the motherboard.
    It indicates that one module can be replaced with a 16GB module.

    Please check again the results by running the scanner.
    Launch the scanner > post images or share links into this thread

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
    .
    .
    .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Docs 16,871 Reputation points
    2021-12-01T06:20:13.743+00:00

    It's a trial and error step.

    Before replacing RAM you can use just one module at a time for testing purposes.

    Some RAM manufacturers have lifetime guarantees.

    And some have guaranteed compatibility.

    The owners manual may have information about the maximum RAM GB per motherboard DIMM.

    With the drive eliminated by the normal test results the focus is on the RAM / Motherboard.

    Had you had an external HD or flash drive connected on 11/16

    For the RAM:
    a) return overclocks to stock
    b) turn off XMP
    c) use matching RAM modules that are on the computer manufacturer support list (or RAM manufacturer support list)
    d) test RAM modules with Memtest86 for two tests of four passes each

    On the left side of each post is an up arrow with a 0.
    If this is clicked it will move from 0 to 1 and indicate that you found the post useful.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Docs 16,871 Reputation points
    2021-12-01T05:38:40.633+00:00

    See this link at approximately 2 minutes time period:
    https://www.youtube.com/watch?v=QDylqnmNPoY

    One RAM module is visible.
    The other is probably under the keyboard.

    Some computer have RAM soldered to the motherboard but most RAM are easily popped out and replaced.

    If the posts are helpful there is an upvote for each post.

    There is also an option to indicate if answered.

    These can help new viewers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Docs 16,871 Reputation points
    2021-12-01T03:27:13.577+00:00

    The results were all good.

    On 11/16/2021 Windows had reported a bad block.
    There were no bad blocks seen when using HD Tune nor Macrorit on the installed disk drive.

    So on 11/16 there may have been an external HD or flash drive attached or this could be a false positive.
    Think back to 11/16 for any temporary drive and comment into the thread.

    Please update what your doing or did with the overclock, XMP, removing one module, RAM testing with Memtest86, etc.

    For any BSOD:
    a) post a new V2 share link
    b) find C:\windows\memory.dmp > ZIP > post a share link with only the dump file

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
    .
    .
    .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.