Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-11-30T15:37:02.09+00:00

    Open Disk Management > widen Volume and Status columns > make sure that no characters are cut off > widen row 0 > make sure that no characters are cut off > post images or share links into this thread.

    Open Mini Tool partition wizard > click launch > post images or share links into this thread
    https://www.partitionwizard.com/free-partition-manager.html

    Run:
    https://macrorit.com/disk-surface-test/disk-surface-test.html
    Post images or share links into this thread using one drive, drop box, or google drive.

    The RAM is mismatched and overclocked.
    The Intel CPU can support RAM speeds up to 2666.
    If possible turn off XMP and return the overclock to stock or remove the Crucial RAM running at 3200.

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  2. Docs 16,871 Reputation points
    2021-11-30T07:52:49.647+00:00

    Please run the HD Sentinel surface and extended tests > post images or share links into this thread

    Then start RAM troubleshooting.

    Modify the overclock or remove the RAM module.

    For any BSOD:
    a) post a new V2 share link
    b) find C:\windows\memory.dmp > ZIP > post a share link with only the dump file

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  3. Docs 16,871 Reputation points
    2021-11-30T05:49:56.293+00:00

    Please complete the drive studies first:

    Chkdsk /b /v on each drive partition

    When all chkdsk switches have completed then run HD Sentinel.

    The free tests /results are instantaneous.

    The software is on sale ending tomorrow so you can decide whether it's valuable.

    If you use the trial or pay version you may be able to run the disk > surface test and the extended self test.

    Once drive problems are ruled in /out then move to the RAM.

    Make sure that there is no overclocking.

    If possible turn XMP off.

    Common causes of BSOD are overclocking and mismatched RAM.

    Memtest86 is able to test for malfunctioning RAM.

    It does not test for mismatched RAM.

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  4. Docs 16,871 Reputation points
    2021-11-30T05:15:08.797+00:00

    Open administrative command prompt and type or copy and paste:

    chkdsk /b /v

    These commands can take significant time so run the switches on the Windows drive overnight.

    Run on each partition drive letter.

    Use the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

    C:\WINDOWS\system32>chkdsk /r /v C:
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    After all chkdsk scans have completed run V2 and post a new share link into this thread.

    After all of the chkdsk scans have completed download and install Hard Disk Sentinel (free or trial version)
    https://www.hdsentinel.com/

    Post images for results on these tabs:
    a) overview
    b) temperature
    c) SMART

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  5. Docs 16,871 Reputation points
    2021-11-30T04:53:25.493+00:00

    The RAM is overclocked.

    The CPU Intel i5-10210U supports RAM up to 2666.
    https://ark.intel.com/content/www/us/en/ark/products/195436/intel-core-i510210u-processor-6m-cache-up-to-4-20-ghz.html

    Memory Types
    DDR4-2666, LPDDR3-2133, LPDDR4-2933

    Location : ChannelB-DIMM0
    BankLabel : BANK 2
    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1
    ECC : False
    TypeDetail : {Synchronous}

    Overclocking is a common cause of BSOD.

    You can run the Memtest86.

    Please return the overclock to stock or remove the Crucial RAM running at 3200.

    For all steps / tests make sure images are posted into this thread:
    https://www.tenforums.com/tutorials/6102-take-screenshot-windows-10-a.html#option4

    The HD Tune full error scan can run overnight on the Windows drive and anytime on the non-Windows drives.
    The Sea Tools for Windows long generic test can run overnight on the Windows drive and anytime on non-Windows drives.
    HD Tune full error scan and Sea Tools long generic test can run simultaneously.

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