Trouble with bluetooth in Windows 11

Question

Trouble with bluetooth in Windows 11

Eddie Corbett 20

New Laptop . Cant get bluetooth to work .

It sees my devices ,printer and headphones .and shows connected, then immediately shows "not connected "

I,ve tried all the troubleshoots , countless times , restarted everything ,many times etc etc . But nothing works.

Please help

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Answer accepted by question author

SD - IA 178.7K Independent Advisor

Wise decision 🙂

Have a great weekend, and please count on us for any questions.

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6 additional answers

Your answer

Answer 1

Eddie Corbett 20

User's image

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Answer 2

SD - IA 178.7K Independent Advisor

You can just do a Google search :)

To attach a screenshot, see below:

Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

Eddie Corbett 20 Reputation points

2026-09-03T13:30:30.45+00:00

Hope this has come out ok
Eddie Corbett 20 Reputation points

2026-09-03T13:31:49.7633333+00:00

Answer 3

SD - IA 178.7K Independent Advisor

Hi,

I will work with you on this issue.

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.

Eddie Corbett 20 Reputation points

2026-09-02T17:01:22.59+00:00

Sorry no idea how to screenshot on laptop

Answer 4

Since the laptop can see the printer and headphones but they switch from Connected to Not connected immediately, focus on Bluetooth settings, re-pairing, and the driver.

Make sure Bluetooth is fully on
- Select Start > Settings > Bluetooth & devices.
- Confirm Bluetooth is turned on.
- Also open the taskbar quick settings and make sure Airplane mode is off.
Check the device itself
- Make sure the headphones and printer are powered on, charged, and close to the laptop.
- Turn each Bluetooth device off, wait a few seconds, then turn it back on.
- If possible, keep it away from USB 3.0 devices, because unshielded USB devices can interfere with Bluetooth.
Change Bluetooth discovery to Advanced
- Go to Start > Settings > Bluetooth & devices > Devices.
- Under Device settings > Bluetooth devices discovery, choose Advanced.
Remove and pair the device again
- Go to Start > Settings > Bluetooth & devices > Devices.
- For the printer or headphones, select More options > Remove device > Yes.
- Then pair the device again.
Run the Bluetooth troubleshooter
- Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
- Next to Bluetooth, select Run.
Update the Bluetooth driver in Device Manager
- Select Start, type Device Manager, and open it.
- Expand Bluetooth.
- Right-click the Bluetooth adapter and select Update driver.
- Select Search automatically for drivers.
- Restart the laptop after the update.
If Windows says the best driver is already installed, install the laptop maker’s driver
- Go to the laptop manufacturer’s support site.
- Search for the exact laptop model.
- Download and install the latest Bluetooth driver for Windows 11.
- Restart the laptop.
Reinstall the Bluetooth adapter
- In Device Manager, expand Bluetooth.
- Right-click the Bluetooth adapter and select Uninstall device.
- Restart the laptop.
- Windows should reinstall the driver automatically.
- If it does not, open Device Manager and select Action > Scan for hardware changes.

If this started on a brand-new laptop, the most likely fix is installing the exact Bluetooth driver from the laptop manufacturer instead of relying only on the generic Windows driver.

References: