How to fix duplicate sharepoint folders in MacOS

Felipe Mayer Gomes 10 Reputation points
2026-08-24T21:12:14.2+00:00

Hi,

I've be seeing a shared library duplication issue in multiple Macs in my team and we don't know why it's happening or how to solve it.

I'll explain all the issues here, but, overall the problem is similar to these two other posts below:

https://learn.microsoft.com/en-us/answers/questions/5416940/my-onedrive-folder-is-duplicated-on-my-mac

https://learn.microsoft.com/en-us/answers/questions/5981152/onedrive-mac-duplica-pasta-local-e-desincroniza-2

The problem:

When trying to sync a folder, the Standalone Suite creates a new folder with a duplicated name. ex:
Main folder - "OneDrive - Shared libraries"
Duplicate 1 - "OneDrive - Shared libraries - OneDrive - Shared libraries"
Duplicate 2 - "OneDrive - Shared libraries - OneDrive - Shared libraries - OneDrive - Shared libraries"

When the folder is duplicated, it still kind of works, but the earlier synced files work just fine in the main folder, while the later synced ones work in the duplicated folder.
All duplicated folders show the same folders, but the ones not working have a minus (-) icon at the end.

The designers on our team use multiple SharePoint libraries daily to save their file system and we've been using this as our main files system for almost 4 years, but we've never seen this duplication issue before. Currently, this issue is appearing a lot with the newer members of the team when they need to sync a folder that has never been synced before.

The current "work around":

  1. Log out Onedrive
  2. Run the ResetOneDriveAppStandalone.command file
  3. Run the RemoveOneDriveCreds.command file
  4. Delete any old OneDrive folder left inside the User folder
  5. Delete any old OneDrive folder left inside the User's Library > Cloud Storage folder
  6. Delete any old OneDrive folder left inside the User's Library > Group Container folder
  7. Restart the Mac
  8. Sync again

The thing is, this isn't solving everyone's problem. After a while, when syncing a new folder, the problem happens again.

Theories:

1 - OneDrive version:

Talking about this with our friendly IT guy, he came up with the idea that maybe we're using an old version of OneDrive Standalone Suite. Even though he told me it may not be updating properly, I don't think that's the case we noticed some changes in the app's interface recently (in the last year, if i'm not mistaken). The current version installed is 26.139.0720.0007 (Autonomous) (Apple Silicon) (26.4.1)

2 - Old sync paths:

Saw some people with the same issue talking about the right way to sync the new folder is, after resetting the app, to use the same folder as before. We tried that, but didn't work. (I don't think it should matter cause we're deleting all used folders before syncing again, but I think i could useful to bring it up)

3 - Admin folder:

Since we don't have full control of the Mac configuration cause of the company's IT rules, all the Macs showing this issue also have a admin user folder that has been created when formatting the OS. Curiosly, some of the people seeing the issue always have the IT admin email showing up in the app's login screen after we reset the credentials (third step of the work around).

This led us to the conclusion that maybe the issue is that his Drive profile is messing with users' syncing. Even as a possibility this don't make much sense since the admin definitely does not sync any folder when he's installing the app and, probably, logging to test if it works. (Anyways, we had to bring it up)

I think it sums up everything we know, tried, and theorized about it. Currently we are talking to the Cloud IT Manager to see if that could be an issue outside of the Mac configuration or syncing process.

Hope someone here can help us!

Microsoft 365 and Office | SharePoint | For business | MacOS
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8 answers

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  1. Bartłomiej Swojak 5 Reputation points
    2026-09-10T10:24:55.1866667+00:00

    It seems that problem has been solved with recent OneDrive update, version: 26.158.0816.0002 (26.6.2).

    However right after update the app was crashing. I had to reset the app configuration (right click on the App and Show Package Conent > Contents > Resources > ResetOneDriveApp.command).

    I also deleted corrupted files from ~/Library/CloudStorage - to be safe I did that AFTER resetting the app.

    After that app started to work again and I had to log in again and choose libraries to be synced again. But now it seems to be working fine, finally.

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  2. Jason Gallant 0 Reputation points
    2026-09-08T00:25:10.12+00:00

    Same issue here. Reset everything, and got the duplicated root on syncing the next library.

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  3. Patrick Collombat 0 Reputation points
    2026-09-07T18:56:42.19+00:00

    Hi,

    same issue here : 3 Macs affected and counting. Has anyone tried to downgrade onedrive ?

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