Did you ensure you downloaded the ISO in the exact same language version as you have set for the Windows user interface in the Settings App - Time and Language - Region and language, if that is English, is that US English or just English.
How to fit empty startup
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Steven Black
20
Reputation points
when I go to settings and then go to apps/startup it's empty where there should be a list of disabled programmes and able programmes this has just recently happened
Windows for home | Windows 11 | Apps
Answer accepted by question author
DaveM121
930.8K
Reputation points
Independent Advisor
19 additional answers
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Steven Black 20 Reputation points
2026-08-13T08:41:02.23+00:00 I got this far but the keep files and apps is greyed out
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DaveM121 930.8K Reputation points Independent Advisor
2026-08-13T07:47:33.4+00:00 This is the option to select to download the ISO.
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Steven Black 20 Reputation points
2026-08-13T07:42:48.1333333+00:00 On the download page https://www.microsoft.com/en-gb/software-download/windows11
there are three download buttons I'm not sure which one I need to do
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DaveM121 930.8K Reputation points Independent Advisor
2026-08-13T07:33:51.9566667+00:00 Okay, here are the steps again to perform an in-place repair with the Windows 11 ISO.
Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.
Click this link:
https://www.microsoft.com/software-download/windows11
to download the Windows 11 ISO
When the ISO file completes downloading
Disconnect from the Internet
Disconnect all external devices with the exception of a mouse or keyboard.
Temporarily disable any 3rd party Anti-virus you may have installed
Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.
Very Important - ensure you select the option to keep your files and apps.