BitLocker recovery site aka.ms/myrecoverykey is not working

Emma Cruz 40 Reputation points
2026-07-30T04:40:22.1533333+00:00

1000288815

1000288817

So, for some reason my laptop suddenly is asking for a recovery key for the bit locker. In the display it says that i have to get my key through the site aka.ms/myrecoverykey

My problem is that when I log in into the site it keeps looping between the log in and authentication pages and never truly enters the aite where they tell me my key. Im a little scared because I have work I haven't backed up and it doesn't seem like I would be able to solve this by myself

I will attach proof of whats happening, thanks for reading me!

Windows for home | Windows 11 | Recovery and backup
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GsN5034 - IA 76,990 Reputation points Independent Advisor
2026-07-30T05:27:12.3133333+00:00

Hello, thank you for reaching out to Microsoft Q&A.

Do you have any VPN turned on?

If so, temporarily disable any active VPN connection, then open an incognito or private browsing window in your web browser, and go to the https://account.microsoft.com/devices/recoverykey link to locate your BitLocker recovery key.

If you are still having issues, connect your device to another Wi-Fi network, such as a mobile hotspot network, and then see if you can view the BitLocker Recovery key.

Let me know if you still need more help.

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  1. Frank 0 Reputation points
    2026-08-04T19:26:31.4133333+00:00

    Hi,

    I had the same problem on Thursday, and I was finally able to access my BitLocker recovery key.

    The workaround that worked for me was this (using an InPrivate window in Edge):

    1. Sign in to OneDrive with your account.
    2. Open the "Vault" folder (the one with the safe icon) that requires additional authentication.
    3. Open a new browser tab and go directly to: https://aka.ms/myrecoverykey

    I think that accessing the "Vault" folder triggers the two-step authentication in a different way, which is probably what is supposed to happen when you try to open the BitLocker recovery key page.

    I hope this helps.

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  2. Sumit 44,316 Reputation points Volunteer Moderator
    2026-08-04T16:58:33.3266667+00:00

    For those having the issue, try this:

    https://yourwindowsguide.com/2026/08/bitlocker-keys-not-showing.html

    • Go to https://account.live.com and sign in with the Microsoft account associated with your BitLocker recovery key.
    • Click Change password in the upper-right corner of the page.
    • Create a new, stronger, and longer password, then save the changes.
    • Once the password has been updated, try accessing the BitLocker recovery keys page again.
    • While this is not an official Microsoft fix, several users have reported that changing their account password restored access to the recovery keys page.

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  3. Luis 0 Reputation points
    2026-08-03T16:17:55.0933333+00:00

    Hi, I am having the same issue. I found a workaround by using this URL instead: https://account.microsoft.com/

    Here are the steps I followed:

    1. On the left panel, select Devices.
    2. Click View details on the device you want to get the recovery key for.
    3. You should now see an option to manage or administrate your recovery keys.

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