How to fix a trackpad that freezes for a few seconds repeatedly on a new msi laptop?

Rob Smith 40 Reputation points
2026-05-28T07:57:22.9733333+00:00

Hi i have a new msi laptop , the trackpad freezes for a few seconds repeatedly pointer on screen cant be moved then works again.

I have downloaded trackpad drivers and windows updates.

Thanks.

From Rob.

Windows for home | Windows 11 | Devices and drivers
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SD - IA 180.3K Reputation points Independent Advisor
2026-06-02T09:56:37.11+00:00

Thank you, to close this thread, you may press Yes below the most helpful post. Have a great day!

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Answer accepted by question author
SD - IA 180.3K Reputation points Independent Advisor
2026-06-01T02:11:58.64+00:00

Alright. Please contact MSI as during the warranty, they are responsible for full functioning of the device.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!

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  1. SD - IA 180.3K Reputation points Independent Advisor
    2026-06-01T14:23:40.08+00:00

    Any other assistance I can provide, Rob?

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  2. Caleb Asiago: 780250 0 Reputation points
    2026-05-30T12:31:13.0066667+00:00

    1.Update or reinstall the trackpad driver

    Go to Device Manager → Mice and other pointing devices → right-click your trackpad → Update driver. Alternatively, download the latest driver from MSI's official support site for your exact model.

    1. Disable "Palm Check" or sensitivity settings

    Go to Settings → Bluetooth & devices → Touchpad and reduce palm rejection sensitivity — it may be misreading your palm as input and pausing.

    1. Check for driver conflicts

    If you have a mouse plugged in, Windows sometimes disables the trackpad intermittently. Go to Touchpad settings and make sure "Leave touchpad on when a mouse is connected" is enabled.

    1. Disable the "HID-compliant mouse" duplicate

    In Device Manager, you may see two trackpad/mouse entries. Disabling the extra HID-compliant device sometimes resolves

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  3. SD - IA 180.3K Reputation points Independent Advisor
    2026-05-30T12:23:57.1233333+00:00

    Also when i first set the laptop up when i got it , the trackpad on bottom left of it was very hard to press compared to the right side bottom which was fine to press.

    Thank you, yes this means there is a hardware defect within the trackpad. Is the laptop under warranty?

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