All bluetooth headset mic is not working with Window 11

Timothy Liew 160 Reputation points
2025-10-14T00:19:06.91+00:00

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

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  1. Peter 15 Reputation points
    2025-12-07T22:05:31.4433333+00:00

    The solution for AMD laptops is to open Device Manager, find "Sound, video and game controllers," right-click the "AMD Bluetooth Audio Device," select Disable device. If it doesnt work immediately then try a reboot. This worked for Lenovo Thinkpad P14s Gen 5 AMD. Evidently a recent AMD driver update causes this problem.

    Update: Adding a more complete solution from Georg's comments:

    • Roll back AMD Audio CoProcessor from 6.0.3.116 to 6.0.0.109.
    • Roll back AMD Bluetooth Audio Device from 6.0.3.37 to 6.0.0.31.

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  2. Peter Longley 10 Reputation points
    2025-11-13T11:45:52.9633333+00:00

    Seems like the latest patch hasn't resolved the issues for us.

    I am on 25H2 Build 26200.7171 and just had a call where I had to mute and unmute on the headset (Once the call had connected) still before it would work.

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  3. ddvor 35 Reputation points
    2025-10-29T23:03:59.09+00:00

    Update: the solution ended up being updating to the 26200.7019 (or 26100.7019 for 24H2) preview build of Windows by installing KB5067036 manually, along with updating the Intel BE202/BE201/BE200 driver to version 23.170.0.3 and rebooting.

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  4. Brendan Baker 5 Reputation points
    2025-10-29T14:14:56.6733333+00:00

    I have the ThinkPad T14s Gen 6, and I am experiencing the same Bluetooth headset issue. The problem didn't start until I updated to Windows 11 Version 10.0.26200 Build 26200 (October CU update); I suspect KB5066835 is the culprit.

    Issue Description: Bluetooth headsets connect successfully and work for media playback (videos, music, system sounds). However, when applications attempt to use the headset in communication mode (with microphone), both audio output and microphone input fail completely.

    Impact: This affects all communication applications including Zoom, Teams, 3CX, and others. The headset appears connected in Windows settings, but apps cannot utilize it for two-way communication.

    System Details:

    • Device: ThinkPad T14s Gen 6
    • OS: Windows 11 Version 10.0.26200 Build 26200
    • Suspected Update: KB5066835
    • Symptom onset: Immediately after October CU update

    This is a critical issue that effectively removes the ability to use Bluetooth headsets for calls and meetings on affected systems. This needs to be addressed urgently.

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  5. Vivian-HT 17,900 Reputation points Microsoft External Staff Moderator
    2025-10-14T01:22:14.26+00:00

    Dear @Timothy Liew,

    Thank you for posting your question in the Microsoft Q&A forum.

    Bluetooth headset microphones stopped working on Windows 11 after an update, even though the system shows them as connected. This is a known issue after recent Windows 11 updates, especially with version 24H2, and it’s usually related to driver or profile handling changes.

    Therefore, here are some steps I recommend you try while waiting for further investigating:

    Option 1: Update Drivers

    • Right-click on the Start menu and then select Device Manager.
    • In Device Manager, expand Bluetooth and Sound, video and game controllers, then:
      • Right-click your Bluetooth adapter > Update driver.
      • Do the same for your audio drivers.
    • In the Update Drivers window that opens, select Search automatically for updated driver software. Windows proceeds to search for updated drivers. If it finds any, it installs the updated drivers.

    If Windows doesn't find updated drivers, updated drivers can be searched from Windows Update by selecting the option Search for updated drivers on Windows update. From there, follow the instructions in the article Automatically get recommended drivers and updates for your hardware.

    Option 2: Reset Bluetooth Stack

    • Remove your headset: Settings > Bluetooth & devices > Devices > Remove device.
    • Restart your PC.
    • Re-pair the headset.

    Option 3: Make sure apps have access to the microphone

    If your microphone isn't detected after updating Windows 11, you may need to give your apps permission to use it. Here's how: 

    • Select Start > Settings > Privacy & security > Microphone and make sure Microphone access is turned on.
    • Make sure Let apps access your microphone is turned on, then choose which apps have access. Desktop apps won't appear in this list.

    If you want to give access to desktop apps, make sure that Let desktop apps access your microphone is turned on. You can't turn off microphone access for individual apps. 

    If your camera contains a microphone, you might also need to give your apps permission to use your camera.  If so, select Start > Settings > Privacy & security > Camera and make sure Camera is turned on.

    Option 4: If others can't hear you

    Try the following solutions:

    • If your headset has a Mute button, make sure it isn't active.
    • Make sure that your microphone or headset is connected correctly to your computer. If your headset is a wireless Bluetooth device, make sure your Bluetooth device is paired and connected by following the steps at Pair a Bluetooth device in Windows.
    • Make sure that your microphone or headset is the system default recording device. Here's how to do this in Windows 11:
      • Select Start > Settings > System > Sound.
      • In Input, go to Choose a device for speaking or recording, and select the device you want. 
      • To test your microphone, speak into it. In Volume, make sure the blue bar moves to make sure Windows hears you. 
    • Run the Recording Audio Troubleshooter. Select Settings > System > Troubleshoot > Other troubleshooters. Select the Recording Audio troubleshooter.

    Additionally, if you are having trouble with your microphone features, or with the microphone on your headset or webcam, the following information can help you troubleshoot and resolve issues. Please follow the Microsoft Official Guide here: Fix microphone problems

    Option 5: Run the Windows Bluetooth troubleshooter

    You can start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most Bluetooth problems. If you are using an older version of Windows or a mobile device, please skip to Common Bluetooth issues in Windows 11 section.

    If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue, select your specific Bluetooth problem from the Common Bluetooth issues in Windows 11 section below and follow the provided steps. If your issue is not listed, refer to the General Bluetooth troubleshooting in Windows  11 section and follow the outlined steps there.

    For more information and instruction (Bluetooth troubleshooter and troubleshooting steps), please follow the Microsoft Official Guide here: Fix Bluetooth problems in Windows

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

    I'm looking forward for your reply.

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