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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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We are having the same issue with our family 365- my husband's computer has a "can't find subscritpion" error. He can not access excel, word or outlook.
He's listed on our family as a member and we resent the link to share. Still not working.
Help please
Same issue. I've been kicked out my desktop Office apps, and on account.microsoft.com it says I do not have a subscription. However, when I go to the page where you can buy Microsoft 365 Family (Koop Microsoft 365 Family (voorheen Office 365) - Abonnementsprijs, Download | Microsoft Store), it says that "your family shares this product with you".
Same issue, even tried removing from Family group and re-adding. Tried uninstalling the Office 365 apps and redownloading. Does not work. Can't redownload the Office 365 apps, even though the Family Organizer has an active subscription because we need Premium to download them. Family organizer's and other family members Office 365 subscriptions are all working. Please Help.
Pls resolve asap. It happened to me midway and I can’t continue my work on Ms word.
Same thing happened here. Family 365 member's subscription dropped out. Onedrive still thinks it has the Family 365 subscription with 1TB, but Word, Excel etc dropped out and cannot save and print. Tried removing the family member, adding them again. Sharing the subscription, but when the email comes for them to accept it doesn't work. If I manually create a link and and send it to them, cannot accept. If I manually try to send them an email from my Microsoft Account page, they don't receive it.
Microsoft needs to fix this.