Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Hello

I don't know about the time of resolution, however I can tell you what I did this morning.

1. Clicked my profile picture
2. scrolled to subscriptions
3. Selected the 'Microsoft 365 Family' entry -
4. Followed the instructions from there. The .exe file normally does to the downloads folder as you will know. I just double click, etc and the SW was uploaded.
5. I also restarted the laptop for good measure.

My theory is that the laptop just needed a cleanout of of some erroneous files which had the licence problem and my laptop had not received them. I left it on by mistake.

Try that. I hope this solves the situation.

Hello

I don't know about the time of resolution, however I can tell you what I did this morning.

1. Clicked my profile picture
2. scrolled to subscriptions
3. Selected the 'Microsoft 365 Family' entry -
4. Followed the instructions from there. The .exe file normally does to the downloads folder as you will know. I just double click, etc and the SW was uploaded.
5. I also restarted the laptop for good measure.

My theory is that the laptop just needed a cleanout of of some erroneous files which had the licence problem and my laptop had not received them. I left it on by mistake.

Try that. I hope this solves the situation.

Hello

I don't know about the time of resolution, however I can tell you what I did this morning.

1. Clicked my profile picture
2. scrolled to subscriptions
3. Selected the 'Microsoft 365 Family' entry -
4. Followed the instructions from there. The .exe file normally does to the downloads folder as you will know. I just double click, etc and the SW was uploaded.
5. I also restarted the laptop for good measure.

My theory is that the laptop just needed a cleanout of of some erroneous files which had the licence problem and my laptop had not received them. I left it on by mistake.

Try that. I hope this solves the situation.

Good Morning!

Thank you for this, made my life easier :-) Unfortunately I am still having licensing issues. Is there a time frame on when the issue might be resolved?

Still unable to share. Both email and link creation say that the link isn't working.

This is 24h+ now that my family member has been down. All services on the service status screen show green, but obviously something is STILL not working.