My access has stopped as a family member to my wife's Microsft office 365 family subscription.

Anonymous
2025-04-10T10:56:05+00:00

My wife has a Microsft office 365 family subscription. I have been signed up via this for a few years. Neither my wife nor I have made and changes to our subscriptions and family memberships. Today my access to office apps and OneDrive stopped on my Windows PC. They still look to work fine via my Android phone.

The message that I see from Micrsoft when I try to use Excel & Word on my PC is "Your subscription has expired" and a request that I renew.

My wife's account still shows me as a family member and, for good measure, she invited me to join again, but this does not seem to have fixed it.

Norton reports that Windows has just been updated and has scanned the update and found no issues. However, I assume that the Windows update is the cause of the problem as I cannot see any other changes since it used to work (yesterday).

I have also tried rebooting the computer.

Please can you help me fix this.

Thanks Dave

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Answer accepted by question author
Sumit 44,316 Reputation points Volunteer Moderator
2025-04-10T15:41:39+00:00

Microsoft has reverted the change as per the status.

Title: Some users may be unable to access Microsoft 365 services

User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

Start time: Thursday, April 10, 2025, at 7:25 AM UTC

Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

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Anonymous
2025-04-10T16:18:26+00:00

Mine is working now too!

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  1. Anonymous
    2025-04-12T19:40:24+00:00

    Still have this problem as at 20.33 BST 12 April.

    Windows 11

    Problem is on my wife's laptop where she keeps being told she doesn't have a licence for Office 365 even though on my laptop where I am the primary licence holder, it clearly states that the licence has been shared with her as the second user

    I have on her laptop:

    • installed any outstanding Windows Updates
    • run repair on Office 365
    • shut down / restart each time
    • signed out oft Office 365
    • signed in again

    But still says that she does not have a licence.

    Next steps?

    • Delete her Share privilege then reshare with her?
    • Microsoft Support tomorrow?

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  2. Anonymous
    2025-04-12T09:19:38+00:00

    Still not working. Total disgrace.

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  3. Anonymous
    2025-04-11T09:49:19+00:00

    Mine not working either.

    This issue has not been fixed.

    Signed out of MS account, and restarted

    No auto log in

    so remained logged out

    Shut down and restarted computer after 5 mins so it could relax

    Took computer offline.

    Word would not open.

    Took computer back online.

    Opened Word. says need to sign in.

    Signed in to MS account OK using password

    Still saying expired subscription

    I NEED TO DO SOME WORK!!!!!! Please fix this asap.

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