Syncing issues with OneDrive shared folders

Anonymous
2025-02-24T11:49:46+00:00

I have suddenly lost the sync function to 2 important shared folders (ones shared with other people) My other folders and files (not shared) are fine. How can I fix it? For some reason, the folders have been sent to my recycle bin, but I cannot restore them.

Microsoft 365 and Office | OneDrive | Other | Other

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  1. Anonymous
    2025-03-10T16:16:46+00:00

    I received the following update from another platform I'm on regarding this issue. I have not verified this information, but believe it to be true:

    It has nearly been ten months with no fix in sight still for the issue. However, Microsoft finally has another update on it thanks to a response from the Microsoft OneDrive product group, and it is supposedly due to a backend migration issue that the tech giant is currently still performing.

    However, it does not give any specific clue as to when this migration phase will be completed, though Microsoft is trying to "speed things up":

    The message reads:

    "This is related to a backend migration we are currently doing. Unfortunately, we do not fully support syncing shared folders when one user has migrated and the other has not . We are doing everything possible to speed things up so that the issue can be resolved as quickly as possible for users of the feature. When the accounts are migrated, there is an automatic logic that ensures that they return to a synced folder within a few days."

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  2. Anonymous
    2025-03-03T20:25:22+00:00

    Hello,

    Same issue here, this is disrupting business.

    WTH Microsoft? Fix this issue.

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  3. Anonymous
    2025-03-01T23:27:19+00:00

    I have the same issue. Why has this changed?

    The search in the web interface to OneDrive is poor to say the least, so it is basically useless.

    If Microsoft want people to use OneDrive, they cannot just remove these facilities that people rely on. I am now investigating alternatives that are more stable and not going to change at somebodies whim, or untested update. I do not believe this is the first time this has happened.

    This is one of the real dangers we have as more information is stored online. A world disaster will occur if access is lost for any reason.

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  4. Anonymous
    2025-02-28T21:09:48+00:00

    I have the same issue. Began today, February 28th. All of "My Files" are synced to my computer except any that are shortcuts from Shared Files. The names were not changed. The access on my computer simply said Access does not exist.

    As others have expressed, this is very frustrating and disruptive to our workflow. We have become dependent on using the file access to the shared files and working online is not a viable option.

    PLEASE FIX ASAP!

    Much thanks!

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  5. Anonymous
    2025-03-04T11:49:19+00:00

    I am afraid I don't yet have a fix to this, and we have had to move over to Dropbox. I don't know how to resolve it with Microsoft, but if it doesn't get resolved, I may have to cancel my subscription.

    In answer to the recent query, I don't have an enterprise account.

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