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In June 2024, my shared One Drive folders changed to Internet Shortcuts. Despite trying any suggestions we could find, and hearing nothing but canned responses from MicroSoft, we opted to spend a weekend changing to a new email address / MicroSoft / One Drive account after 6 months of frustration.
Today, that new account once again changed my One Drive folders to Internet shortcuts. Besides going through the entire new email address process again, have I missed any workarounds for this?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I talked to Microsoft agent regarding this issue. It seems to me our Office 365 for Business doesn't have this issue. Only the office 365 for family has this issue. The agent suggested me to contact Microsoft support. This video shows how to do so. https://youtu.be/krw8T59g9qg
What did you actually restore?
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How weird!! This was the case for me as well, restored and got my access back!
One Drive folders changed to Internet Shortcuts last month. I unistall onedrive, created new account, did the entrire process again. it worked for 15-20 days, then 2 days back again the same issue. Now the solution to open a new account is also not working. What is the point of paying when Microsoft is not able fix this error for the past 8 months. If anyone has any other solution please advice