OneDrive shared folders are now links, not folders! How do I fix this?

Anonymous
2025-03-04T11:55:09+00:00

I have a number of folders shared with me by other OneDrive users. I've added these to My Files to appear alongside the folders on my OneDrive account. Up until yesterday, they appeared as folders on my PC, alongside the other folders which belong to my OneDrive account. Now these folders that are shared with me are appearing as shortcut links instead of folders on my PC.

This has happened to 3 different PCs which are all connected to the same OneDrive account. I have uninstalled OneDrive, cleared the cache, etc. and reinstalled on one PC, but the problem remains. I've removed shared folders, had them unshared by the owner, reshared back to me, and then added again to My Files, but this didn't work either.

How do I fix this?

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

89 answers

Sort by: Most helpful
  1. Anonymous
    2025-04-24T19:39:57+00:00

    Microsoft needs to get an update out to fix this. It seems to have occurred when some OneDrive accounts were updated to a different Build from the computer doing the sharing. Updating your OneDrive does not help unless you know the exact build the sharing computer is running. This is why some computer pairs work normally and others do not.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-04-24T15:10:54+00:00

    I have a number of folders shared with me by other OneDrive users. I've added these to My Files to appear alongside the folders on my OneDrive account. Up until yesterday, they appeared as folders on my PC, alongside the other folders which belong to my OneDrive account. Now these folders that are shared with me are appearing as shortcut links instead of folders on my PC.

    This has happened to 3 different PCs which are all connected to the same OneDrive account. I have uninstalled OneDrive, cleared the cache, etc. and reinstalled on one PC, but the problem remains. I've removed shared folders, had them unshared by the owner, reshared back to me, and then added again to My Files, but this didn't work either.

    How do I fix this?

    Users are powerless to resolve this. Only Microsoft has the authority—and the responsibility—to fix it.

    But for nearly a year, they’ve done nothing. No fix. No roadmap. Just empty “please wait” emails. No official statement. No accountability.

    Meanwhile, self-appointed volunteer moderators act like company spokespeople—without any official status or evidence. It’s a smokescreen.

    Microsoft is using these volunteers as human shields, dodging responsibility and abandoning its users.

    I’m beyond frustrated. Let’s call it what it is: the OneDrive URL Gate.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-24T13:13:59+00:00

    sorry I was dumb and it didn't.

    this is seriously bad MSFT.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-24T12:55:05+00:00

    And it worked?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-23T02:33:33+00:00

    Same here. It looks like its conflicted folders for me.

    Okay it looks like its a conflicted folder. So what I did is remove myself from the "link" folders and then asked whomever is the owner to reshared it with me again and then I "Add to my folders. "

    I was dumb and it didn't work.

    Was this answer helpful?

    0 comments No comments