onedrive search bar not working in any device.

I just received the same response from Microsoft Tech Support that others received back in January. Any One Drive inquiries on search not working are marked "resolved", the ticket is immediately closed, and the official response is:

Thank you for contacting OneDrive Team. We hope you are doing well. Please accept our apology for the inconvenience this may have caused. Rest assured we are here to help you.

As per the update from our level 2 team, this has been identified as a known issue. Our Engineering team has acknowledged it, and a bug report has been filed. We are diligently working to resolve the issue and minimize its impact on our global user base. It has been added to our development pipeline and is expected to be addressed in an upcoming product update.

We appreciate your assistance in identifying this problem. Please continue to check for updates to the app; we aim to release a fix shortly, although we cannot provide a specific ETA as the solution is currently being developed. Please be assured that we are working diligently to resolve the matter as quickly as possible.

We apologize if our confirmation made you feel upset. We would like you to consider that our only intentions were to resolve the issue as conveniently as possible for you.

Please accept our heartfelt apologies for any inconvenience this may have caused. Though, we were unable to resolve this issue, we remain at your service for any future assistance you may need, and we would be more than happy to help with any other concerns. Your satisfaction is of great value to us, and we are always here to support you in any way we can.

Once again, thank you for your understanding, and please do not hesitate to reach out if you need anything else.

Have a great day & a blessed life ahead!

Same. Search is not working. Search results always return empty. This happens on the website (Chrome and Edge), the website in incognito mode, and on the Android app.

Microsoft doesn’t care, the solution is to have a reindex option, and they refuse to allow it.

I am also facing the same issue from Japan..

Hi Charlss,

Thank you for reaching out. If the OneDrive search bar is not working on both the app and website, follow these steps to resolve the issue:

1. Refresh OneDrive by signing out and signing back in to your account on both the app and web version.
2. Clear Browser Cache and Cookies by going to your browser settings, clearing cache, and restarting your browser before trying the search function again.
3. Use Incognito Mode or a different browser (Chrome, Edge, or Firefox) to check if the issue is browser-related.
4. Check OneDrive Status by visiting Microsoft Service Status to see if OneDrive is experiencing an outage.
5. Re-index OneDrive Search by renaming a file in OneDrive, waiting a few minutes, and trying to search again.
6. Try Searching on Another Device to confirm whether the issue is device-specific or a general OneDrive problem.
7. Reset OneDrive Sync by opening OneDrive settings, clicking Unlink This PC, and signing in again to resync files.
8. Update OneDrive App by checking for updates in the Microsoft Store (Windows) or App Store/Google Play (Mobile).

I hope these steps help resolve the issue. Let me know if you need further assistance.

Best regards,
Tommy

This is a known issue with OneDrive search. Microsoft has acknowledged it and their engineering team is working on a fix, but there's no ETA yet. Until then, the only workaround is to manually browse your folders. Submitting support tickets won't change much, as they’ll likely be closed with the same response.