Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2025-02-12T19:39:58+00:00

    I have been experiencing the same error. The comments that aren't showing appear to only occur on lines that also have reviewing changes noted.

    I tried deleting the comment and adding a new comment but it didn't solve the issue.

    Potential solution: I accepted the reviewing change for that item and the comment bubble popped back into contextual view.

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  2. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2025-02-05T21:20:18+00:00

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  3. Anonymous
    2025-02-05T20:45:47+00:00

    Sorry if I missed this. There's been a lot of posts since posted my message in this thread.

    What is the best way to get in touch with Microsoft? Also, is there a link to submit requests for them to fix bugs like this?

    Thanks,

    Pat

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  4. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2025-02-04T21:27:30+00:00

    We have lots of comments in deleted sections. Some of my team sees them and some does not. WE regularly have comments on deleted text that explains why it was deleted and those are being lost in some workflows. Its really not a good structure for our use.

    Unfortunately there is no good news for the scenario you describe. As I wrote previously, Microsoft has stated that this particular issue, which is affecting comments associated with text ranges marked for deletion, won't be fixed. You will have teach your users to view comments in the Revisions pane, for example.

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  5. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2024-12-02T08:34:25+00:00

    Can you share a sample document for illustration? (I don't know if anyone has already suggested this in this thread which is now five pages long.)

    Suzanne S. Barnhill said in October that this is being investigated; maybe she has received an update from Microsoft.

    In general, troubleshooting is often time-consuming, though, especially with issues that are not observed by all users.

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