I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

I dont understand... for someone it is starting to work for someone no news and someone is recieving emials that it cannot be solved...

Finally, this morning my personal vault has started to work again. Now I'm being able to access. I haven't done nothing special, I've just tried to access to the personal vault as I have done in the past two week. I hope that my personal vault keeps working properly and that the issue will solve for all of you too :) Marco

Microsoft have confirmed to me this morning there is currently no fix and sorry for the inconvenience!!

I am with this problem for a month now...And really starting to loose hope. It's unbelievable that Microsoft is incapable to solve this problem for so long.

I have the exact same issue too! I cannot get access into my Personal OneDrive vault online as well. V/r Albert Schultz

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-09-03T12:49:41+00:00

I dont understand... for someone it is starting to work for someone no news and someone is recieving emials that it cannot be solved...
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Anonymous

2024-09-03T09:40:20+00:00

Finally, this morning my personal vault has started to work again. Now I'm being able to access. I haven't done nothing special, I've just tried to access to the personal vault as I have done in the past two week.

I hope that my personal vault keeps working properly and that the issue will solve for all of you too :)

Marco
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Anonymous

2024-09-03T09:14:54+00:00

Microsoft have confirmed to me this morning there is currently no fix and sorry for the inconvenience!!
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Anonymous

2024-09-02T19:26:12+00:00

I am with this problem for a month now...And really starting to loose hope. It's unbelievable that Microsoft is incapable to solve this problem for so long.
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Anonymous

2024-09-02T14:17:58+00:00

I have the exact same issue too! I cannot get access into my Personal OneDrive vault online as well.

V/r

Albert Schultz
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