I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Dear all, since today I have the same issue - error message that my personal vault cannot be unlocked. I use Microsoft authenticator - It seems to work including face ID - but then after I have been forware ded to authenticator app - the app does not close after face ID positive recognition - and the the window in ondrive app appears -> cannot unlocked vault Would be really great if I could get support Cheers Robert

I've had the same problem, for about 2 weeks now, can't access vault, anything I auto save vanishes and anything I pin vanishes, they are findable with a bit of digging on the browser, but an absolute pain, as soon as it's resolved I'm never using one drive again, its not fit for purpose. deleted apps and re installed, authenticated multiple ways, nothing works, absolute shambles, It's made my PhD probation review far more stressful than it needs to be.

I've had the same problem for the last couple of days. None of the three ways of accessing my personal vault I used in the past works now. It's frustrating to be unable to access important data. I hope Microsoft solves this quickly.

I think someone posted on another thread since end of July Taking quite a while, wonder if they've borked the authentication when making two factor authentication mandatory for azure.

I have the same issue, I have try in my cellphone, laptop and on the page, error I noticed the error around august 20th.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-08-26T18:02:24+00:00

Dear all,

since today I have the same issue - error message that my personal vault cannot be unlocked.

I use Microsoft authenticator - It seems to work including face ID - but then after I have been forware

ded to authenticator app - the app does not close after face ID positive recognition - and the the window in ondrive app appears -> cannot unlocked vault

Would be really great if I could get support

Cheers

Robert
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Anonymous

2024-08-25T19:48:38+00:00

I've had the same problem, for about 2 weeks now, can't access vault, anything I auto save vanishes and anything I pin vanishes, they are findable with a bit of digging on the browser, but an absolute pain, as soon as it's resolved I'm never using one drive again, its not fit for purpose.

deleted apps and re installed, authenticated multiple ways, nothing works, absolute shambles,

It's made my PhD probation review far more stressful than it needs to be.
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Anonymous

2024-08-25T15:07:52+00:00

I've had the same problem for the last couple of days. None of the three ways of accessing my personal vault I used in the past works now. It's frustrating to be unable to access important data. I hope Microsoft solves this quickly.
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Anonymous

2024-08-25T13:11:06+00:00

I think someone posted on another thread since end of July

Taking quite a while, wonder if they've borked the authentication when making two factor authentication mandatory for azure.
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Anonymous

2024-08-24T02:50:32+00:00

I have the same issue, I have try in my cellphone, laptop and on the page, error I noticed the error around august 20th.
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