I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

I'm having same issue and unable to open my Personal Vault in my One Drive. I'm able to access the other files and when click unlock, i get notification to my MS authenticator app, once confirmed, it goes to "There was a problem unlocking your personal vault. If this happens again, try signing out of onedrive and then sign-in again".

Hello, I have exactly same issue. Is there any solution or workaround? Unfortunatelly I have not received any answer from microsoft support yet.

Same problem, I can usually access my Personal Vault from multiple devices, including my work W11 PC which was patched yesterday (first day back from 2 weeks leave, so likely the August update that caused this) as other's have noticed, a new folder called "Attachments" has been created on OneDrive & looking at the timestamp this was created around the time the PC was patched. Today I can not access my personal vault from any device, or via a browser using onedrive.com

Nothing is working. Same issue. My documents are now somewhere in Cloud storage and seem to have disappeared into thin air. This isn't good.

Dear All The OneDrive team is aware of this issue and is working on a solution. We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault. Unlink and re-link OneDrive - Microsoft Support However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed. Best Regards, Tracy - MSFT | Microsoft Community Support Specialist

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-08-20T20:50:43+00:00

I'm having same issue and unable to open my Personal Vault in my One Drive. I'm able to access the other files and when click unlock, i get notification to my MS authenticator app, once confirmed, it goes to "There was a problem unlocking your personal vault. If this happens again, try signing out of onedrive and then sign-in again".
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Anonymous

2024-08-20T18:39:15+00:00

Hello, I have exactly same issue. Is there any solution or workaround?

Unfortunatelly I have not received any answer from microsoft support yet.
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Anonymous

2024-08-20T14:16:39+00:00

Same problem, I can usually access my Personal Vault from multiple devices, including my work W11 PC which was patched yesterday (first day back from 2 weeks leave, so likely the August update that caused this) as other's have noticed, a new folder called "Attachments" has been created on OneDrive & looking at the timestamp this was created around the time the PC was patched. Today I can not access my personal vault from any device, or via a browser using onedrive.com
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Anonymous

2024-08-20T13:22:45+00:00

Nothing is working. Same issue. My documents are now somewhere in Cloud storage and seem to have disappeared into thin air. This isn't good.
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Anonymous

2024-08-20T01:45:12+00:00

Dear All

The OneDrive team is aware of this issue and is working on a solution.

We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault.

Unlink and re-link OneDrive - Microsoft Support

However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist
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