Access randomly crashing when I try to filter

Hi,

Kathrin's repro file and steps "worked" for me to reliably generate the crash. So I have forwarded it to the Access team at Microsoft. With a repro file and 3 Windows crash reports they should be well equipped. ;-)

We will keep the bug status up to date in our documenting AFo article and also inform you here when there is important news.

Servus
Karl
****************
Access News, Forever, DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

Hi Kathrin,

You can use the email address that you find at the end of the text on this page.

Please change the email subject and include the information about the Windows and Office version+build where the crashes happen reliably for you.

Servus
Karl
****************
Access News, Forever, DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

Hi Judy,

It depends somewhat on the factors that play a role in this problem.

Maybe a video that you upload somewhere might help if it shows relevant details.

Another would be a step-by-step guide with the technical details such as Office and Windows version+build and possibly a Windows crash report.

Ideally, there would be a small reliably crashing example file. Of course, this only works if special requirements within the database play a role and the environment is not solely responsible for the crashes.

Servus
Karl
****************
Access News, Forever, DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

Moin Karl,

I have the same problem on some PCs and my "users" get angry more and more.

Now I've created a new empty database and imported one table and one form from my application.

With this I've reproduced the crash reliably.

Do you have an email address for me so that I can send you the data and some more info including a screenshot of the steps?

Gruß, Kathrin

Source:        Application Error

Date:          8/10/2024 9:06:17 PM

Event ID:      1000

Task Category: Application Crashing Events

Level:         Error

Keywords:     

User:          CENTRAL\jcohen2

Computer:      wvdNdsk1-2b6e.central.nyced.org

Description:

Faulting application name: MSACCESS.EXE, version: 16.0.17830.20138, time stamp: 0x66aab148

Faulting module name: MSACCESS.EXE, version: 16.0.17830.20138, time stamp: 0x66aab148

Exception code: 0xc0000005

Fault offset: 0x000000000081844f

Faulting process id: 0x0x28054

Faulting application start time: 0x0x1DAEB8A79CB39F5

Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\MSACCESS.EXE

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\MSACCESS.EXE

Report Id: 63c9ad5b-72a3-4573-89df-f6a617e0619b

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

    <EventID>1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2024-08-11T01:06:17.9425596Z" />

    <EventRecordID>26146</EventRecordID>

    <Correlation />

    <Execution ProcessID="156416" ThreadID="65544" />

    <Channel>Application</Channel>

    <Computer>wvdNdsk1-2b6e.central.nyced.org</Computer>

    <Security UserID="S-1-5-21-756204042-1246811783-1072919933-129047" />

  </System>

  <EventData>

    <Data Name="AppName">MSACCESS.EXE</Data>

    <Data Name="AppVersion">16.0.17830.20138</Data>

    <Data Name="AppTimeStamp">66aab148</Data>

    <Data Name="ModuleName">MSACCESS.EXE</Data>

    <Data Name="ModuleVersion">16.0.17830.20138</Data>

    <Data Name="ModuleTimeStamp">66aab148</Data>

    <Data Name="ExceptionCode">c0000005</Data>

    <Data Name="FaultingOffset">000000000081844f</Data>

    <Data Name="ProcessId">0x28054</Data>

    <Data Name="ProcessCreationTime">0x1daeb8a79cb39f5</Data>

    <Data Name="AppPath">C:\Program Files\Microsoft Office\Root\Office16\MSACCESS.EXE</Data>

    <Data Name="ModulePath">C:\Program Files\Microsoft Office\Root\Office16\MSACCESS.EXE</Data>

    <Data Name="IntegratorReportId">63c9ad5b-72a3-4573-89df-f6a617e0619b</Data>

    <Data Name="PackageFullName">

    </Data>

    <Data Name="PackageRelativeAppId">

    </Data>

  </EventData>

</Event>

Hi Mark,

I’m not a windows debugger. You will have to direct me as to what specific information, reports or log files you need.

To get the Windows log text with the crash information:

1. press <Win>+<X>
2. in the menu select Event Viewer
3. in the viewer go to Windows Logs - Application and search for an Error entry with the right time
4. When you double click on the entry you get a dialog with a Copy button. If it's an Access crash the text looks similar to this example. The language depends on your Windows settings but the essential XML text isn't localized. This information can be helpful for the Microsoft engineers.

Servus
Karl
****************
Access Forever News DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg