How can I actually chat with Microsoft support or talk to someone?

Anonymous
2024-04-19T19:06:45+00:00

How can I actually chat with Microsoft support or talk to someone?

About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.

If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-01-04T06:39:29+00:00

    I suggest that nobody should reply to this thread because I see no evidence that anyone from Microsoft or its affiliates is monitoring it. Many of the posts here are not relevant to the original question. To answer that, I found that the following works (which differs a little from my post on page 5):

    Click on https://support.microsoft.com/contactus Sign in to your account (if you don't have a paid account you will probably not be helped)

    Choose "Get Home Support"

    Type in a short version of your problem

    Click on "Get Help"

    Scroll down to "Sign in to Contact Support"

    Choose a product

    Under Category, choose "Manage Profile Info". Otherwise, you will probably get an AI that doesn't fit your question.

    Click "Confirm" then "Chat with an agent"

    I know this seems unduly complicated and redundant, which is probably intentional, but it is what it is.

    I deleted my BitLocker keys from my Microsoft account, what can I do now? Please help me.

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  2. Anonymous
    2025-01-03T19:04:50+00:00

    I suggest that nobody should reply to this thread because I see no evidence that anyone from Microsoft or its affiliates is monitoring it. Many of the posts here are not relevant to the original question. To answer that, I found that the following works (which differs a little from my post on page 5):

    Click on https://support.microsoft.com/contactus Sign in to your account (if you don't have a paid account you will probably not be helped)

    Choose "Get Home Support"

    Type in a short version of your problem

    Click on "Get Help"

    Scroll down to "Sign in to Contact Support"

    Choose a product

    Under Category, choose "Manage Profile Info". Otherwise, you will probably get an AI that doesn't fit your question.

    Click "Confirm" then "Chat with an agent"

    I know this seems unduly complicated and redundant, which is probably intentional, but it is what it is.

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  3. Anonymous
    2025-01-03T14:53:37+00:00

    How can I get a new recovery key again?

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  4. Anonymous
    2025-01-03T14:42:12+00:00

    This is ****. How can we lock down compromised accounts when no one will speak with us and we have "requested too many codes."

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  5. Anonymous
    2024-12-31T15:56:18+00:00

    This link does not work!!!!!!! I have never seen a company make it so difficult to get help from in my life.

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