How can I actually chat with Microsoft support or talk to someone?

Anonymous
2024-04-19T19:06:45+00:00

How can I actually chat with Microsoft support or talk to someone?

About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.

If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

90 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-27T06:06:23+00:00

    It should be easier, but this advice from another forum discussion seems to work. Note that you will probably need to have a subscription to some MS product. I have MS 365 (Office).

     Go to the following Web site: Contact - Microsoft Support

    (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.)

    • Type contact in the search box.
    • Select Contact Support in the bottom (sign in to your personal Microsoft account).
    • UnderProducts and services, select Microsoft 365 and Office.
    • UnderCategory, select Manage my subscription.
    • Go toConfirm.
    • Select Chat with a support agent in your web browser.

    I think chat works 24/7; the hours seem to apply to phone support (call back). The guy I chatted with was actually quite helpful.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-26T19:50:22+00:00

    This is awful advice. None of the prompts indicated were in place. It has been a frustrating experience trying to get help with MS products and services. Customer service is non-existence aside from pre-fabricated answers. Thinking about selling my MAC and purchasing a Dell.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2024-08-22T14:12:36+00:00

    I tried that twice. The first time, the response was "I would hear back from them via email within 24 hours". No such luck. The second time the chat area replied "we have 7 people ahead of you and wait time is 25 minutes". I replied "I am waiting", 30 min later I replied the same thing; however, my message would not go through. I tried twice more; finally, took the hint: they disconnected me.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-08-09T18:11:24+00:00

    Blessing's advice doesn't work for me. I get to the part where I am asked to describe the problem (constant notifications about a Microsoft Account Problem), but then get back to a page asking me to use a helper program. Never see a choice to chat or get a call back. Tried Firefox and Chrome. Will this only work on Edge?

    Was this answer helpful?

    0 comments