Urgent: Files Reverting to Older Versions on OneDrive

Anonymous

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

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77 answers

Craig Long 18,630 Reputation points

2024-12-11T09:02:32+00:00

Thanks Craig. Is this is a sync issue? In the two cases I had, the last round of changes (from several weeks before) had been lost. When I looked at the file history the two most recent versions had identical timestamps, the current version had lost the changes, the previous version (same timestamp) had the changes I'd made. I only have one laptop connecting to the OneDrive. What do you think might have happened? Does this fit with your proposed workaround?

I have no way of knowing what happened. All I can say is always check to make sure you see a green sync icon on the file after you close it. Then open it again and see if the changes have stuck.
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Anonymous

2024-12-11T08:51:52+00:00

Thanks Craig. Is this is a sync issue? In the two cases I had, the last round of changes (from several weeks before) had been lost. When I looked at the file history the two most recent versions had identical timestamps, the current version had lost the changes, the previous version (same timestamp) had the changes I'd made. I only have one laptop connecting to the OneDrive. What do you think might have happened? Does this fit with your proposed workaround?
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Anonymous

2024-12-10T15:42:00+00:00

I agree this should not be happening. I’m not even sure if Microsoft are really taking seriously this particular problem, but they’re quite content to remind you if you’re getting near to your back up entitlement limit.

Definitely worth making sure you have an alternative backup method from a different system system entirely which you can use each day, in case the inevitable happened again
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Anonymous

2024-12-10T12:36:41+00:00

I am having this issue now too. This should not be happening.
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