Urgent: Files Reverting to Older Versions on OneDrive

Anonymous
2024-05-25T06:34:20+00:00

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-02-22T23:11:50+00:00

    You have clearly done the right thing here and I have been doing the same thing, most importantly make sure you’ve done a backup on and then external hard drive before switching on a laptop or something that hasn’t been used much, to prevent that machine overriding the current data

    Microsoft are really kicking this can down the road and seem complacent in not doing a single thing to rectify this very big problem, I think it needs more awareness by other means to make sure everyone who has a one drive account, they are at serious risk of losing much of their data unless they are keeping everything backed up well away from any Microsoft product,

    I really hope this very poor situation of losing data makes the much bigger awareness nationally by the more powerful means of publicity as this seems to be hiding behind Microsoft smoke screen

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  2. Anonymous
    2025-02-22T20:04:56+00:00

    I just had this problem happen.

    My Environment:

    1. I occasionally use a computer in my Work Van, turning it on every few days as needed. I don't leave it on all the time. It has OneDrive sync.
    2. I have other computers on all the time in my business. They use the same One Drive account sync.

    Oh No:

    Today, I turned on my Work Van computer and it started the usual OneDrive sync. But at the end of the sync, it UPLOADED an old version of a spreadsheet I knew I was updating later in the office! Oh no!

    Survival:

    Fortunately, I found a backup of the newer file version on my NAS in the office. My NAS performs nightly PC backups that include OneDrive files physically on my hard drive (not the OneDrive cloud files that have not been downloaded).

    My Process Improvement:

    1. I will continue to back up my computers daily so that the "state" of OneDrive files on each computer is preserved.
    2. I will ensure my Van computer OneDrive files are synced (uploaded) before I turn the Van computer off. Hopefully, this will ensure old files are NOT uploaded when I turn the computer back on, particularly for the files I have edited in my office.
    3. I will carefully monitor what the Van computer does when I turn it on. If it does bad things, I should cancel the OneDrive sync immediately. I should turn the Van Computer on every few days to get the latest OneDrive sync.
    4. I should bring the Van computer into the office for an overnight backup to the NAS at least once per week, which also does a OneDrive sync and I can ensure all is working properly, including backups.

    Other people:

    Others may have laptops or computers they turned off for weeks or months. I have a few of those too. When they are turned on again with OneDrive auto-sync, there could be catastrophic syncing!! I'd watch carefully and have my other computer backups ready!

    Rogue One (drive):

    If I get a rogue OneDrive auto-sync, I can probably quickly repair my files, even if I notice the problem after a few days. I use my backups or dig through One Drive version control one file at a time.

    Sleeping Better at Night:

    I feel more comfortable with reliable, nightly NAS computer backups that include recently edited OneDrive files.

    Whew!

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  3. Anonymous
    2024-07-05T05:19:35+00:00

    Hi and thank you CraiglLong. My onedrive is open and i am signed in. When i delete the duplicate from my hard drive somehow it is downloaded again from the onedrive cloud service. I thought deleting it from my hard drive should delete it from the cloud as well, but its not happening. If i delete it from the onedrive cloud then the file from my hard drive is uploaded back up. It seems i have to delete from both locations at the exact same time which is now impossible because of the thousands of duplicates i have. ( my files went from 270gb to nearly 800gb) however I just now , before receiving your very kind reply, resolved the issue by deleting the files in onedrive folder and uninstalling onedrive altogether and have decided to no longer use it. Sadly , I've been trying to upload my files now for well over a year, but how much can one take. I never experienced this with any other online storage solution but sadly onedrive comes with an office 365 subscription……

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  4. Craig Long 18,630 Reputation points
    2024-05-27T20:26:36+00:00

    I always click "Save" before I close an app, and then I go to the OneDrive cloud icon on the taskbar to make sure the changes are uploaded.

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