Urgent: Files Reverting to Older Versions on OneDrive

Anonymous
2024-05-25T06:34:20+00:00

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-03-23T05:29:34+00:00

    Dear Microsoft Support,

    I am reopening this question because I am having the same issue at the moment. All of my Excel-documents that I have saved in OneDrive are now set to an older version somewhere around June 2024. This is absolutely terrible because those Excel-sheets were huge and I used them on a daily basis. It is almost impossible to start from scratch.

    Please let me know if there are any issues around OneDrive and let me know if you can restore all of the Excel files,

    This is a very big break of trust in OneDrive.

    Thank you in advance.

    Regards,

    Rick

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  2. Anonymous
    2025-02-08T11:52:25+00:00

    What happens in my case is if you have a second device for example a laptop as well as a desktop both using the one account cloud to synchronise between the devices One of which you may not use quite so often and it would appear in my case that my laptop used less frequently which instead when opening up and updating your latest data from the most updated desktop data, it went into reverse in which the less frequent device over writes with the data a few days old or even longer in my case 4 months

    This was the only assumption that I could come up with why it happened to me, …and this also happened during the autumn …and it would appear from the posts I have read since that Microsoft have not taken any steps to clear this mess up.

    They are quite happy to keep reminding you about taking up their subscriptions and not doing a thing to give the safest best protection to its customers data,

    For an organisation as big as this, it’s really quite a disgusting attitude.

    I now use a different backup programme altogether certainly not Microsoft to back up on a hard disk once a week to safeguard any other disasters

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  3. Anonymous
    2025-02-08T06:13:36+00:00

    I've had the same problem this week - first time it has happened to me. Files which I work on daily suddenly reverted to saves done five weeks ago. Because I work on them daily I did spot what had happened, but I am left wondering if there is anything else I may have changed where that change is now lost. Not impressed.

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  4. Anonymous
    2025-02-06T14:21:48+00:00

    Just had this problem for the first time. Many files deleted (found in recycle bin) and others reverted to an earlier date.

    Lost lots of updates to Excel files.

    Total loss of confidence in OneDrive

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  5. Anonymous
    2025-02-02T17:13:36+00:00

    Same problem. So far only one file, I think. If OneDrive can't be trusted for cloud backup, that pretty much destroys the whole concept. With several people reporting this, it sounds like a SERIOUS problem.

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