Tracy,
A solution where the customer is asked to uninstall and reinstall the software in a blind hope that it will solve the problem is not helpful.
What will be helpful is for you to ensure MS is working on this issue.
- Has it been reproduced?
- Is there a ticket assigned for this bug?
- What is the timeframe for completion? (The problem has been with us for months and months).
I have restarted office (including closing all MS applications and including rebooting my computer) only to find the annoying "restart required: restart office to apply changes to your privacy settings" persists.
Generally, I ignore the notice, but Excel doesn't allow me to use add-ins unless I change my privacy settings. I make the changes, restart Excel, and find that my changes were not put in place, I do have the message: RESTART REQUIRED. Restart office to apply changes to your privacy settings."
It is horrible that MS apps gives a popup "Restart Required: Restart office to apply changes to your privacy settings" IMMEDIATELY after I have restarted all my MS Office apps to apply my privacy settings, eh.