Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-17T09:06:41+00:00

    Hi,

    I'm having the same issue. It seems highly unlikely that a company of Microsoft's size and ability have not come up with a patch or an update since users reported this up to 6 days ago! Not good enough, people are relying on your products and paying for them.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-06-17T07:10:28+00:00

    Dear all,

    I may provide a temporary solution for guys suffered from this bug.

    My shared documents are about 400gb, and I used https://mover.io to create a migration from my previous account to a new account. The migration process took about one night.

    Then I re-share my folder from the new account. Surprisingly, it worked, no more shortcuts.

    By the way, I tested to share my old folder(created before this bug) to others, still shortcuts. While the folder migrate-and-share was newly created in perspect of OneDrive. So I boldly guess, all the files and folders, which uploaded before the bug, was tagged something, yet new files and folders not. So they can be correctly shared.

    May this method help all guys, and hope the bug can be debugged soon.

    Regards

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-06-15T15:35:47+00:00

    Same problem here, I've used M365 for years, is time to migrate to google drive, the response time of Onedrive issues are very awful!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-06-14T23:21:29+00:00

    ****, fix this asap! Is there any official statement by MS?!?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments