Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-05-10T01:18:37+00:00

    That may be true. I’m not an IT professional, I can’t say. But what I can say is it is awful customer service. It would seem that people have been struggling with his issue for over a year for services that we all pay for. Awful service.

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  2. Anonymous
    2025-05-09T15:11:43+00:00

    That's right.

    To all of you looking for a solution: there're only workarounds, not fixes.

    This is a bad movement from Microsoft and we should create a petition to urge Microsoft to fix this problem right now, because is afecting many users that rely on OneDrive to work.

    We, as users, and they as Microsoft need to understand that we are paying for a service that -right now- is not working propertly.

    Users are confusing OneDrive general version with App versions. The App version it's not the real the problem. The problem is OneDrive general version (It's was explained many times in this thread)*.

    *When OneDrive accounts have different versions (known as V1 and V2), folders shared between both accounts become a link to OneDrive.com.

    Microsoft must take action to resolve this big problem now, otherwise, we have the right of sue them.

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  3. Anonymous
    2025-05-09T14:12:09+00:00

    Not for all accounts.

    I had one of many converted to V2 a few days back, one is in progress and others still V1.

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  4. Anonymous
    2025-05-09T13:22:20+00:00

    Has this been resolved yet (May 9/25) it appears not - or else I have another issue

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