Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-04-15T22:43:04+00:00

    The statment from MS that it’s working for 90% is IMHO misleading. The problem with 10% left to fixed means in reality that this one not-working account seems to be the most important in the family share which causes that the whole family share isn’t working. It means the remaining 90% can’t work too. So that statement should be considered as joke. Shouldn’t it?

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  2. Anonymous
    2025-04-15T19:43:25+00:00

    LOOK! Maybe it's a good sign to reveal news regarding this problem! Or, at least, it's an opportunity for us to put some pressure.

    https://x.com/onedrive/status/1912221828300648656

    Join us tomorrow at 8:00 am PT for Microsoft OneDrive Office Hours!

    💡We are ready for a great session and live Q&A with our #OneDrive product team! 

    ✅Register today - https://adoption.microsoft.com/pt-br/onedrive/customer-office-hours/

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  3. Anonymous
    2025-04-15T14:13:12+00:00

    Several months of waiting when there are so many announcements of the problem is a mockery from Microsoft. I switched to an external Qnap server.

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  4. Anonymous
    2025-04-15T02:57:41+00:00

    Wow, that is incredible! We were thinking about migrating to this platfrom but we will have to find a different service for our business.

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