Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Excel is not working

Unfortunately, at this time, we do not have a specific date for when the fix will be released. Our team is working diligently to address this issue.

Got this reply from OneDrive support.

TLDR, nothing can be done from my side except waiting for them to fix it. Use the web app in the meantime.

Thank you for contacting OneDrive support. Hope you are doing well!

Upon reading your response, it seems you are unable to sync shared folders to your computer shared by someone. They appear as internet shortcut on your computer, and can be accessed online in web browser. Please do correct us in case we are wrong.

If so, we regret to inform you that the problem you are experiencing is part of an ongoing issue that our technical team is currently working on. We understand the inconvenience this may cause and appreciate your patience as we strive to resolve this matter.

Unfortunately, at this time, we do not have a specific date for when the fix will be released. Our team is working diligently to address this issue.

In the meantime, we have identified a workaround that may help you continue your work without significant disruption. You can access the folder online, which should allow you to bypass the issue until a permanent fix is implemented. The .url internet shortcuts will automatically convert back to a folder when the issue is resolved.

Reference link: https://support.microsoft.com/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504

We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

As this is an ongoing issue, we are closing the case now. Please feel free to generate a new ticket via this link: https://onedrive.live.com/?action=feedback if you have any more concern/query related to OneDrive.

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Evan, thanks for the info about Microsoft Tech Support response to you. I have rec'd NO RESPONSE from them.

The text you shared demonstrated more of the same sand-bagging from Microsoft. No pointer to a technical document telling you how to tell if your accounts are on V1 or V2 of OneDrive, and no indication of how to learn a timeframe for when your unmigrated accounts will be migrated. And the AI chatbot who wrote that reply doesn't even know basic English grammar (e.g., "Me and the team understand this ..."!)

C'mon Microsoft, throw us a bone! At least document in the Tech Support FAQ's how to tell which accounts are migrated and which are not, instead of leaving us to sift through this voluminous forum for the terrific summary info a few end-users have posted.