Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-02-28T14:05:41+00:00

    same here, thinking of switching to Dropbox.
    Any other alternatives?

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  2. Anonymous
    2025-02-28T13:58:08+00:00

    A mi me sucede este mismo problema desde el martes 25 de febrero.
    Las carpetas compartidas por la mayoría de cuentas de microsoft (con dominio @hotmail.com, @outlook.com o dominios personalizados) han dejado de sincronizarse como carpetas y se han transformado en fichero url.
    Curiosamente hay una carpeta compartida de una cuenta microsoft que en un par de ordenadores sí se sincroniza como carpeta local, pero en otros muchos ordenadores se convirtió en url.

    Un problema tan masivo debería ser respondido y atendido por el personal de soporte técnico de microsoft, incluso comunicándose con nosotros en este mismo foro.
    No sabemos si este problema se resuelve adquiriendo licencias profesionales de office 365 para empresa. ¿Alguien lo ha podido comprobar?
    Me da la sensación de que esto solo nos sucede a cuentas gratuitas o de office 365 hogar y familia.
    Microsoft, ¿esto es un castigo a los usuarios sin licencia profesional o un grave caso de incapacidad para prestar servicio por vuestra parte?

    No se si esperar a que se resuelva la semana que viene o si plantear un cambio completo de onedrive por google drive.
    Si pasan demasiados días muchos de nosotros tendremos que tomar un camino diferente.
    Que haya usuarios desde junio del 2024 desde entonces con el problema no es muy alentador.

    Mucho ánimo a todos. Estamos juntos en esta miserable situación de microsoft.

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  3. Anonymous
    2025-02-28T13:54:13+00:00

    All of my employees are having the same problem. Please let us know when there will be a fix for this issue.

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  4. Anonymous
    2025-02-28T13:52:02+00:00

    So what do we do now?!

    Dear Donald,

    Welcome to the Microsoft Community.

     

    Sure The OneDrive shared folder issue you mentioned becomes a shortcut is indeed a known and temporary issue. The OneDrive team has been informed of this and needs to be fixed urgently. Engineers are investigating this issue at full speed and working on a solution. I sincerely hope you can be patient.

     

    Since the Microsoft community is only a community for technical discussions, I can't participate in development-related content,but I found the latest channel where users can submit reports and feedback on this issue, which was opened by the OneDrive team:

    You can open the OneDrive mobile app, shake it, and click "Report" to submit. You can take a screenshot of the issue you're experiencing and provide a detailed description to the OneDrive development team (or you can also use the OneDrive link (onedrive.live.com) submit feedback about the issue).

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    So that they can gather different manifestations of the problem that has arisen to fully understand the big picture of the problem and find a more complete solution.

     I will continue to follow up on the issue for you in this reply thread and share the latest progress of the issue with you as soon as possible.

    Best wishes

    Pyke.D | Microsoft Community Support Specialist

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