Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-08-13T20:14:14+00:00

    Thanks! This would be a perfect solution - I used to access the shared folders through Windows Explorer, not the OneDrive desktop app -- but I tried following your instructions a few ways and it's not working yet, so a few clarifications:

    (1) When you say "open a OneDrive Word file in the web app", is that a file in the shared folder (that has become an internet shortcut) or is that somewhere in my personal OneDrive?

    (2) When you're inserting the OneDrive address, are you starting with "d.docs" and ending in the shared folder? Or starting with https?

    Thank you

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  2. Anonymous
    2024-08-13T18:31:11+00:00

    Its unveliable that Microsoft doesnt proposed this short term solutions for his users...

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  3. Anonymous
    2024-08-13T15:01:39+00:00

    i am using goodsync to sync folder

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  4. Anonymous
    2024-08-13T13:16:13+00:00

    Thanks for your response. I tried to follow your instructions and it didn't work for me -- wondering if I missed a detail. Would you be willing to provide screenshots or other guidance? Struggling and would appreciate any help. Thanks so much

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