Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-23T21:39:09+00:00

    I created new account for my wife (before I was aware of issue) - it switched to V2 after around one month.

    Now I created new one for me, but it is still on V1 - I left it unused, to see how it goes.

    However, my main account is used for years, there is plenty of stuff bought there on Store and XBox, and migration will not be simple for me.

    Yes, that's how they get us. I heard about sharepoint but I never looked into the product. I wonder if it's possible to force migration by trying it or by taking a month subscription, then cancelling shortly after.

    Personally, I just segregated the old and the new stuff. Stopped using shares. I will eventually need to format my PC and install windows again, something I am overdue for years. I'll use the V2 accounts for that when I do that even if that means wasting one "good account", which is the payer.

    It's interesting that my payer is the only account not migrated. Maybe this issue IS intentional since most of us are likely using the account we use to pay as our main ones, and secondary ones to increase our total storage limit beyond 1 TB without paying for a very expensive upgrade. Microsot isn't stupid. They are doing this to increase revenue. It will backfire because users that are sophisticated enough to do this (which was procedure THEY used to tell us to follow, by the way, when more than 1 TB per account wasn't available) are also aware they might move on to another service if OneDrive stops working properly.

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  2. Anonymous
    2025-03-23T17:14:18+00:00

    I created new account for my wife (before I was aware of issue) - it switched to V2 after around one month.

    Now I created new one for me, but it is still on V1 - I left it unused, to see how it goes.

    However, my main account is used for years, there is plenty of stuff bought there on Store and XBox, and migration will not be simple for me.

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  3. Anonymous
    2025-03-22T20:52:05+00:00

    Wow! This is very useful, because the fact we see V2 instead of V1 means those accounts should, in theory, not be migrated, unless they come up with V3...

    It’s safe to assume that will never happen, because the new backend is the same SharePoint as all enterprise accounts. You know, those accounts that cost 10 times as much, allow on-site deployment… and also require Microsoft to provide genuine support and resolve issues in hours, not years…

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  4. Anonymous
    2025-03-22T14:15:12+00:00

    So this will take microsoft years to fix? this was opened in 2024.

    Maybe this is a feature they are doing as a bug, to force us into the business subscription?

    A feature this important that suddenly starts not working and has taken almost a year to fix? Either they dont care, they have other plans or are hopping we just get used to it and stop complaining.

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