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I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.
Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.
The folder is fully available when I access Onedrive through the web.
I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.
I have tried the following:
Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is there a fix for this issue now already.
This post is from june 24
Now feb 25
Shared onedrive folders look like urls in finder on Mac
Only happened a few days ago.
I disagree that they want us to migrate to business accounts. If so, I think that they would have made that option available and clear. I have heard people with business accounts are having the same issues.
See my other post in regard to this issue and the Microsoft team's reply.
"We fully understand the inconvenience and disruption caused by this issue. Our team is actively addressing it and working hard to fix it as soon as possible. By June 1^st^, 2024, our community support has posted the bug reports on the feedback platform for internal use. We are committed to resolving this swiftly.
I understand that your usage scenario involves family members using it for both personal and business purposes. Regarding your question, I would like to clarify that the current situation with OneDrive is not determined by your subscription type (Personal, Family, or Business), so switching to the Business plan may not directly address the issue you are experiencing.
OneDrive, as part of a Microsoft 365 subscription, is designed to provide users with file storage and synchronisation across devices. The quality of service and functionality of OneDrive is the same whether you are a personal user, a member of a family plan, or a business user. If you are experiencing any other issues with OneDrive, this may be due to issues with the service itself, or it may be related to your device, network environment, account settings, and other factors."
Link to my post:
I am having the same issues on Windows 11.
For me, the problem started about 5 days ago (7th June).
Concerning that it's still not fixed.
Either Microsoft have not been aware of the issue or they have been aware and are still yet to rectify.
As an update, the Onedrive support team have been in touch with me, and they are clueless. I have asked them to speak to the support team in this thread as they clearly know more.
( and I'm not spending hours collecting log files etc, when the issue is reproducible)
Dear Isabella-MSFT,
Is there a possible timeline for resolution?
Thank you,
Kate